| 9:05 AM - 9:10 AM | Opening remarks Welcome to Day 1 of Insurance Innovators Summit | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:10 AM - 9:25 AM | CEO interview Defining the priorities for 2025 and beyond | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:25 AM - 9:40 AM | Keynote address Next-generation insurance: leveraging the power of technology | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Keynote address Unlocking the power of AI in insurance | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | The CEO Forum Building a roadmap for the future
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- Stage 1: Customer Stage
- Stage 2: Transformation Stage
- Stage 3: Claims & Fraud Stage
- Stage 4: Product & Price Stage
- Stage 5: Life & Wellness Stage
| 11:30 AM - 11:35 AM | Opening remarks Welcome to the Customer Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:00 PM | Fireside chat An architecture for the open world -How can insurers match the agility of new digital entrants?
-Looking to Open Banking: what key lessons can be drawn from banks leading the way?
-Industry-wide API standards: how much progress has been made?
-APIs, and business and product architecture: how are new revenue streams being opened up? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:00 PM - 12:20 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:20 PM - 1:00 PM | Panel discussion Strategies for customer engagement: insurance in a world of ecosystems -Understanding the future of ecosystems in Europe: will we see super apps advance beyond Asia?
-Is it feasible to design a long-term ecosystem strategy?
-The insurer as intermediated capacity provider: is this the future of the insurer in an ecosystem world?
-A partner for life: are value-added services the key to navigating the intermediation threat?
-Towards more frequent engagement with customers: how will insurers need to prepare?
-Embed or orchestrate: should insurers aim to enter or create ecosystems?
-Amazon-ification: how can insurers keep pace with changing customer and partner expectations? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:35 AM | Opening remarks Welcome to the Transformation Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 11:50 AM | Case study Allianz | Addressing the challenges to data maturity | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Fireside chat Getting data right: defining your strategies -Evolving data management technologies: how can the potential best be unlocked?
-Customer Data Management: busting siloes to unlock true customer-centricity
-Propagating a culture of data appreciation: from the board to the frontline employees
-A team effort: how can all employees be made to take responsibility for data quality?
-From connected devices to data brokerages: where will future data opportunities lie?
-How is the data ecosystem and data sharing set to evolve and how should insurers respond? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | Panel discussion Feeding the machine: optimising data strategy for AI -Optimising AI: where are the key data hurdles?
-How must data collection strategies evolve to maximise results from AI?
-Synthetic data: assessing the possibilities and challenges
-The computation imperative: how can cloud providers be selected to maximise efficiency and ROI?
-Using the right data: how can data management mitigate AI bias risks?
-Tapping a goldmine? How can unstructured data be leveraged for new insights? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:35 AM | Opening remarks Welcome to the Claims & Fraud Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:00 PM | Fireside chat The future of claims automation: optimal, hybrid processes -Finding the maximum ROI from automation: defining a strategy
-To what extent are low- and no-touch claims the future across different lines?
-Bringing claims handlers aboard the AI train: upskilling and training
-How is AI-powered triaging facilitating the involvement of the human at the right time in the right place?
-Emotion AI-powered digital claims: could this become the best claims experience for some customers? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:00 PM - 12:20 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:20 PM - 1:00 PM | Panel discussion Unlocking AI-powered claims -Driving greater speed in claims: strategies for success
-How do processes need to evolve to capitalise on the power of AI?
-Where is generative AI being effectively implemented in claims? And where next?
-AI in complex claims: is straight-through processing a possibility?
-AI and IoT: how can the two be combined to expediate claims journeys?
-What lies ahead for the future of AI- powered claims? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:35 AM | Opening remarks Welcome to the Product & Price Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 11:50 AM | Case study Urban Jungle | Moving beyond insurance | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Fireside chat Moving beyond insurance: the future of value-added services -Beyond loss mitigation: where would customers welcome greater insurer intervention in their lives? -A significant revenue stream? Assessing the commercial potential of value-added services -From data to insights to actions: understanding the data requirements -Countering rising prices: could effective and engaging value-added services help to bring down premiums? -Using services to sell insurance: a distribution approach of the future? -Addressing exclusionary personalised pricing: to what extent are value-added services the solution? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | Panel discussion The developing insurance proposition -Are insurers keeping pace with changing customer product demands?
-Are factors beyond price becoming determinative for customers? Which ones?
-Enabling proposition agility: how do IT systems need to adapt?
-How can products be modularised to allow for more personalised offerings?
-From subscriptions to UBI: assessing the potential of emerging product types
-Cross-lines connected policies: the insurer as a life partner | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:35 AM | Opening remarks Welcome from EY | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 11:55 AM | Keynote address CEO Keynote - Building an insurer fit for the future of life | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:55 AM - 12:15 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:15 PM - 12:30 PM | Keynote address CEO Keynote - The future of protection | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | Leaders' forum Assessing the future of life and health -Increasing regulatory scrutiny: what does it really mean to deliver value for the customer?
-From falling interest rates to new entrants: how can insurers navigate an unstable market?
-Balancing cost optimisation, innovation, and topline growth: where should priorities lie?
-Are insurers doing enough to engage the customer of the future?
-Surfing the ‘silver tsunami’: how must insurers prepare?
-The policy background: how can public and private interests best be aligned and served?
-Life and wellness in 2030: is the role of the insurer up for a radical rethink? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch and networking break | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Stage 1: Customer Stage
- Stage 2: Transformation Stage
- Stage 3: Claims & Fraud Stage
- Stage 4: Product & Price Stage
- Stage 5: Life & Wellness Stage
| 2:15 PM - 2:20 PM | Opening remarks Welcome to the Customer Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:20 PM - 2:35 PM | Keynote address The Future is Embedded: Leveraging Technology and Ecosystems for Success | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:10 PM | Case study The secrets of successful embedded insurance partnerships | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:10 PM - 3:45 PM | Panel discussion Capitalising on the embedded opportunity -Moving beyond P&C: will embedded insurance take off in other lines? In what timeframe?
-Understanding the customer(s): balancing the requirements of the partner and the end customer
-Meeting the tech challenge: how do insurers need to prepare?
-Tailored offerings: what needs to happen to develop personalised embedded products?
-Will we see embedded aggregators? And how would this affect the market? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:05 PM - 2:10 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:25 PM | Keynote address Generative AI in insurance | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:40 PM | Keynote address Transforming customer service with conversational AI | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:40 PM - 3:00 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:00 PM - 3:20 PM | Fireside chat AI-driven analytics: unlocking the potential -From fraud to risk management: where have AI-driven analytics shown the greatest return so far?
-Where have third-party data sources had the biggest impact? How will this develop in future?
-Realising real-time analytics: what are the keys to success?
-Avoiding bias: how can insurers make sure to maintain ethical standards?
-How are increasing pressures for explainable AI impacting development?
-Quantum computing: is this the next step in analytics sophistication? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:20 PM - 3:45 PM | Panel discussion Building a roadmap to a truly AI-powered organisation -What more needs to be done to fully align AI innovation with business goals?
-Moving beyond the lab: achieving true scale with AI
-Cultural resistance: helping staff through disruption
-Democratisation of knowledge: how must the role of frontline employees change in an AI-powered organisation?
-Ethical AI: what controls need to be in place to ensure fair and equitable AI outcomes?
-What is the timeline for AI unlocking completely new and innovative business models? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:20 PM | Opening remarks Welcome to the Claims & Fraud Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:20 PM - 2:50 PM | Panel discussion Addressing supply chain issues: what more can be done? -Augmenting analytics: leveraging data for better visibility of resources
-What steps do insurers and suppliers need to take to optimise collaboration?
-How can commercial imperatives be aligned between insurers and suppliers?
-How can insurers build a dynamic and responsive supply chain in an unstable world?
-Building an interconnected ecosystem: what are the keys to success? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:50 PM - 3:10 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:10 PM - 3:45 PM | Panel discussion The claims department in a changing world -From civil commotion to climate catastrophe: how must the claims function prepare for instability?
-Dealing with more frequent demand surges: what are the keys to success?
-Streamlining in-house operations: what more needs to be done?
-Internal changes: how can employees be managed through IT and process transformation?
-The shift to prevention: what does a changing insurance business model mean for claims departments? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:20 PM | Opening remarks Welcome to the Product & Price Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:20 PM - 2:35 PM | Keynote address Help or hindrance? How have the FCA's recent regulatory changes impacted innovation? From the GI Pricing reforms and the introduction of the Consumer Duty, to the pensions value for money proposals and the regulator’s approach on AI and their secondary objective on international competitiveness, how far can regulatory proposals support and encourage new entrants, products and ways of working? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:10 PM | Case study Aviva Global Corporate and Speciality | Transforming pricing in commercial lines | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:10 PM - 3:45 PM | Panel discussion Optimising the power of AI in pricing -Unlocking the true power of AI in pricing: where are the key hurdles?
-Enriching pricing data: how can third-party data best be integrated?
-Why is there a developing need for explainability in pricing?
-Is there necessarily a trade-off between model performance and explainability?
-Managing the transition to pricing automation: how can AI and the traditional approach be combined?
-Art, science, or both? The evolving role of the human actuary | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:20 PM | Opening remarks Welcome to the Life & Wellness Stage | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:20 PM - 2:35 PM | Keynote address CEO Opening Keynote | The changing life insurance landscape: towards more diversified, flexible and personalised offerings | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:50 PM | Keynote address CEO Keynote: The future of wellness and prevention | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:50 PM - 3:05 PM | Case study Yulife | The future of customer engagement | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:05 PM - 3:25 PM | Fireside chat Unlocking digital distribution -Changing customer demographics: how must distribution strategies evolve to meet changing expectations?
-Beyond the mainstream: how can insurers achieve growth by targeting previously underserved markets?
-Digital distribution of complex products: what are the keys to success?
-The growth of digital health ecosystems: how can insurers capture this distribution opportunity?
-Leveraging ecosystem data: presenting truly personalised offerings
-Embedded life and health insurance: are we likely to see this take off? Where, and in what timeframe?
-Will ecosystems require a fundamental rethink of the insurance offering? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:25 PM - 3:45 PM | Fireside chat Becoming a wellness partner? Assessing the opportunities -How are growing digital health ecosystems presenting opportunities to transform the insurance proposition?
-What are the key hurdles preventing insurers from seizing the wellness opportunity?
-From nice-to-have to competitive imperative: leveraging wellness to genuinely impact loss ratios
-From measurement to influence: how can analytics help drive genuine changes in customer behaviour?
-Wellness-as-a-service: will this become the core product? In what timeframe? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Stage 1: Customer Stage
- Stage 2: Transformation Stage
- Stage 3: Claims & Fraud Stage
- Stage 4: Product & Price Stage
- Stage 5: Life & Wellness Stage
| 4:15 PM - 4:20 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:35 PM | Keynote address Unlocking the benefits of predict and prevent | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:35 PM - 4:50 PM | Fireside chat Connected insurance in commercial lines: the opportunities and challenges -How are commercial lines leading the way in IoT adoption? And what lessons can personal lines draw?
-Where is IoT having the most transformative effect? And where next?
-How could edge computing enable a step-change in IoT capabilities?
-Are and should insurers aiming to be the orchestrators of a connected IoT ecosystem? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:50 PM - 5:10 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:45 PM | Panel discussion Insurance in a connected world -Why have we yet to see an explosion of IoT devices in personal lines insurance?
-How can customer mistrust be overcome to facilitate penetration and encourage consent for data usage?
-Leveraging IoT data at scale and at speed: how far are we on the journey?
-Towards truly personalised risk management: what are the next steps?
-Will connected insurance unlock completely new revenue streams? In what timeframe? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:15 PM - 4:30 PM | Keynote address Next generation talent: how to attract future insurance stars | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:30 PM - 4:50 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:50 PM - 5:05 PM | Keynote address The changing role of insurtech in driving transformation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:05 PM - 5:25 PM | Fireside chat Low-code, no-code: seizing the opportunities, managing the risks -Were is low-code, no-code likely to have the most transformational impact?
-Addressing the IT skills gap: is low-code, no-code the answer?
-The rise of the citizen developer: empowering non-IT staff while maintaining oversight
-Avoiding ‘spaghetti architecture’ and ‘shadow IT’: what management and precautions are required?
-Security and compliance: how can risks be mitigated? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:25 PM - 5:55 PM | Panel discussion Driving genuine transformation: battling the headwinds -How must transformation strategies adapt around ‘uncertainty as a new normal’?
-Digital as a core aspect of the insurance product: what are the implications for transformation?
-Where are the next upheavals likely to come from, and how can insurers prepare?
-Balancing short-term profitability with long-term transformation: what are the key considerations?
-More than a buzzword: what does genuine customer-centricity entail?
-How is the role of insurtech evolving in helping to secure digital transformation?
-Achieving harmonious transformation of the business model and IT: what are the keys to success? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:15 PM - 4:20 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:35 PM | Keynote address The fraudster of the future: predicting behaviour | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:35 PM - 4:55 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:55 PM - 5:15 PM | Fireside chat Optimising the SIU with data and analytics -How are the regulation and customer expectations changing the pressures on the SIU?
-Doing more with less: where are key efficiency gains in the SIU?
-How can new data sources be leveraged to better empower the SIU?
-How can triaging and automation be leveraged to focus investigators on high value tasks? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:15 PM - 5:45 PM | Panel discussion Stopping the digital fraudster -Old dog, new tricks: understanding the changing face of fraud
-A migration to commercial lines? Where are the main threats?
-How must the fraud function support digital transformation of the business?
-Busting synthetic IDs: what are the keys to success?
-Fighting fraud and maintaining CX: resolving the tensions | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:15 PM - 4:20 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:35 PM | Keynote address Taking the next steps in cyber insurance: addressing the underwriting challenge | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:35 PM - 4:55 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:55 PM - 5:15 PM | Fireside chat Automation of underwriting: unlocking new efficiencies -The ROI from automation: how much can loss ratios be improved? And what are the other potential benefits?
-How can fragmented systems and processes best be unified to enable greater automation?
-How are the skills required of underwriters evolving in an increasingly automated workflow?
-How can automation be built out into more complex products and risks? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:15 PM - 5:45 PM | Panel discussion AI and next-gen underwriting -How can AI be optimised to navigate an uncertain risk landscape?
-Learning from the best: training AI to mimic the result of the highest performing underwriters
-What role can new and alternative data sources play in unlocking greater accuracy?
-Generative AI: to what extent could this represent a step change in underwriting capability?
-Art and science: how can the role of human expertise be maintained in an AI world? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:15 PM - 4:20 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:35 PM | Keynote address Genetic testing: how will regulation evolve? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:35 PM - 4:45 PM | Keynote address The revolution of epigenetic testing | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:45 PM - 5:00 PM | Keynote address Rewarding healthier lifestyle choices | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:00 PM - 5:20 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:20 PM - 5:45 PM | Panel discussion Unlocking next-gen underwriting -How are changing demographic and health trends impacting underwriting?
-Digital health, genetic testing, pollution monitoring: how are new data sources transforming risk modelling?
-From understanding to CX: how will wearables unlock the future of underwriting?
-Navigating AI risks: assessing privacy concerns, bias, and regulatory compliance
-Continuous underwriting: is this the future of life and health insurance? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:10 AM - 9:15 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:15 AM - 9:35 AM | Keynote address Supercharging innovation: remaining relevant to clients | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | Keynote address The future of digital insurance | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Keynote address Regulation as a driver of innovation: the FCA's perspective | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:35 AM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:35 AM - 11:15 AM | Leaders' forum Unleashing the next level of innovation -Panning for gold: how can insurers find opportunities in the new normal of instability?
-Is insurance moving quickly enough to keep up with the pace of change?
-Playing in an open world: how can insurers design a long-term ecosystem strategy?
-How will the customer relationship change in an ecosystem-based world?
-Unlocking new business models: is insurance poised on the cusp of a radical change?
-Expanding insurability: how and where will risk prevention facilitate underwriting bad risks?
-What will the role of the insurer be in 2030? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:45 AM - 11:50 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:05 PM | Keynote address Building partnerships to redefine CX | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Advisory session Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 12:45 PM | Fireside chat Unlocking ever deeper customer insight -Data opportunities, data challenges: what is required for a comprehensive customer view?
-From conversational AI to connected devices: which new data sources will revolutionise customer insight?
-What are the tools required to put customer insights and feedback at the heart of product and service design?
-The need for speed: how can new technologies facilitate understanding in real time?
-How can this insight be leveraged to create engaging and relevant value-added services? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:45 PM - 1:15 PM | Panel discussion Achieving genuine customer centricity -True customer centricity: where are insurers falling down?
-What does it mean to deliver genuine value for customers?
-From insight to action: how can data make a real difference?
-How is advanced analytics enabling the development of ever more personalised customer experiences?
-Exclusion concerns: examining the risks of personalisation
-Managing vulnerability: how can insurers truly deliver for all customers?
-Will customer centricity require a ground-up rebuild of IT systems? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:45 AM - 11:50 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:05 PM | Keynote address Towards insurance operations 2030: defining a roadmap | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Advisory session Advisory Session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 12:45 PM | Fireside chat Hyper automation in insurance -How can AI be increasingly embedded in workflows to achieve truly intelligent automation?
-How are new technologies enabling the automation of increasingly complex processes?
-Ready for a shake-up: which functions will be most transformed by hyper-automation?
-Joining the dots: how can disjointed processes be linked to achieve straight-through automation? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:45 PM - 1:15 PM | Panel discussion Bringing the workforce on the transformation journey -Solving genuine problems: how can insurers effectively discover workforce pain points?
-Arming the workforce with tech fluency: what upskilling and retraining is required?
-Augmenting not replacing: how can AI best be used to empower the human workforce?
-Managing a digital and human workforce: what are the challenges and how can they be overcome?
-Encouraging experimentation: allowing employees to find new ways to use tools and technology | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:45 AM - 11:50 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:05 PM | Keynote address Redesigning motor products | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Advisory session Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 12:45 PM | Fireside chat Connected motor: the data challenges and opportunities -Partner or competitor? Understanding the implications of OEM data ownership
-How might regulatory intervention affect motor data ownership?
-Will on-demand insurance be embedded into vehicles? And if so, when?
-The evolution of UBI: how soon, if at all, will pay-how-you-drive become mainstream across all demographics?
-How could emotional AI and in-car sensors open new data and product opportunities? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:45 PM - 1:15 PM | Panel discussion Insurance in a new era of mobility -Cars-as-a-service: is this the future of motoring and how should insurers respond?
-Preparing for full autonomy: increasing focus on motor product liability
-Assessing micromobility: to what extent is this the future of urban transport?
-Bicycle licences? How could regulation impact the development of micromobility insurance?
-Connected, embedded, subscribed: what will the mobility market look like in 2030? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:45 AM - 11:50 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:05 PM | Keynote address Unlocking innovation: the next steps on the transformation journey | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Advisory session Advisory Session | Advisory session Advisory Session | |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 12:50 PM | Panel discussion Emerging risks: pivoting to meet the needs of a new age -From cyber to the supply chain: where will emerging risks lie? -How should insurers address emerging risks such as climate change? -How important is data and analytics in understanding and mitigating emerging sustainability risks? -What steps will insurers need to take to overcome a lack of historical data? -Assessing the possibility of parametric products: a transformative innovation? -How can insurers best prepare and support clients in the face of new risks? -How will the role of the commercial insurer need to evolve? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:50 PM - 1:15 PM | Fireside chat (Un)natural catastrophe: tackling climate-related disruption -How are developments in AI and analytics transforming understanding of Nat Cat? -Build back better: assessing investment in resilience post loss -How are European governments responding to evolving catastrophe risk and what are the implications for insurance? -What are the practical strategies for insurers to make a real difference in helping to reduce the chances of catastrophe? -What further action can be taken to partner with clients to reduce CO2 emissions? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:15 PM - 2:30 PM | Lunch and networking break 1:15 PM - 2:30 PM | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 2:35 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:50 PM | Case study wefox | It doesn't need to be new: leveraging existing channels | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:50 PM - 3:15 PM | Fireside chat Being where the customer is: insurance purchasing trends of the future -Are insurers doing enough to adapt to changing customer purchasing behaviours?
-Planning a channel strategy: where will customer behaviours take us next?
-From voice to social media and influencers: are these really sales channels of the future?
-Assessing the possibilities of super apps: will we see them in Europe? And what would they mean for distribution?
-Embedded, connected, subscribed: how will Gen Z want to buy insurance? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | Leaders' forum Preparing for the future of distribution: the strategic and technological implications -From e-signatures to virtual consultations: achieving seamless digital journeys
-Going D2C with complex products: where are the hurdles and how can they be overcome?
-Advice and relationships: assessing the ongoing relevance of human contact
-Managing increasing complexity in the ‘phygital’ distribution model
-Building seamless multi-channel journeys: how is new technology making this a reality? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 2:35 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:50 PM | Keynote address Changing models of data ownership: what could they mean for insurance? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:50 PM - 3:15 PM | Fireside chat Decentralised finance: a complete reinvention of insurance? -DeFi ecosystem: tracking recent developments
-How is DeFi enabling the creation of new risk management solutions?
-Writing new risks: is DeFi the solution to the developing risks in our digital lives?
-Could DeFi insurance become the dominant form of insurance? How soon and in which lines? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | Panel discussion Future disruptive forces: understanding the implications -Is Web3 the future of the internet? What could it mean for ecosystems as we know them?
-Apple Vision Pro: is XR poised to go mainstream? How could it transform customer interaction?
-Distributed Ledger Technology: where will this have the biggest impact on insurance processes?
-Quantum computing: understanding the security implications | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 2:35 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:50 PM | Keynote address Forecasting the future | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:50 PM - 3:10 PM | Advisory session Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:10 PM - 3:45 PM | Panel discussion Collaboration is key: what more can be done to alleviate the parts crisis? This forum will feature representatives from insurance, the ABI, the SMMT, and repair network for an open discussion around collaboration and the alignment of commercial imperatives to establish the next steps in alleviating the parts crisis. | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 2:35 PM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:50 PM | Keynote address Managing risk in the green economy: rising to the challenge | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:50 PM - 3:10 PM | Case study Carbon credit insurance: plugging into a growing market | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:10 PM - 3:45 PM | Panel discussion Capturing the opportunities of the green economy -Insurance as enabler: what is the role of the industry in facilitating new green solutions?
-Understanding the scale of the green energy opportunity and the keys to success
-Underwriting without historical data: how can insurers quantify the gravity of risk of green solutions
-How are new products like parametric assisting in the underwriting of green risks? | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||