With a wealth of experience, I have honed my skills as a seasoned change and continuous improvement professional, holding the prestigious Lean Six Sigma Black Belt qualifications. My career has been dedicated to spearheading transformative initiatives within the intricate domain of multinational, domestic and London market complex insurance.

I have a relentless commitment to being customer-driven, I have consistently championed a dual focus on internal and external stakeholders. Internally, I drive initiatives that enhance the employee experience, ensuring that the teams responsible for underwriting, operations, claims, and finance are equipped with streamlined processes to deliver optimal results.

Externally, I am dedicated to understanding and meeting the evolving needs of clients within the intricate and complex insurance market. By incorporating customer-centric principles into delivering value to our customers across varying product lines, I have not only improved operational efficiency but also elevated the overall client experience.

This holistic approach extends across borders, fostering collaboration not only among international teams but also ensuring alignment with the expectations and demands of clients in Mainland Europe, the UK, Canada, and the United States. My steadfast commitment to being both internally and externally customer-driven underscores my dedication to delivering value and excellence in every facet of my role.