Alex joined Assurant in 2021 as managing director for the Connected Living business, and promoted to country manager, Germany in 2022. Alex leads business and drives further development in the D/A/CH region by creating products and services to meet the needs of consumers. He is responsible for all business activities and budgets and, together with an interdisciplinary, cross-border team, develops strategies to optimize existing client relationships and acquire new clients in the D/A/CH market.

Alex manages client relationships while co-designing and implementing a joint business model along Assurant's value chain, especially focusing on the logistics chain for device repair, trade-in and upgrade solutions, and developing innovative, localized, consumer-focused protection products and services.

Prior to joining Assurant, Alexander Heß served in the role of head of Consumer Electronics Protection, Northern Europe for AXA Partners. His previous roles include positions at other insurers, including R+V Insurance, Chubb European Group and AXA Versicherung Deutschland.