- Achieving digital resilience for financial institutions
- Agile, dynamic, innovative: building the bank of tomorrow
- AI and fraud: a double-edged sword?
- AI's role in improving executive decisions
- BaaS in action: the Fifth Third journey
- Bank-FinTech partnership success: the key considerations
- Banking and payment strategies for a new era
- Banking-as-a-Service: navigating the opportunities and risks
- Building a best-in-class mobile app
- Creating secure frameworks for AI in FS: what now, where next?
- Customer-driven banking: setting the pace of innovation
- Decoding customer insights: what your customers are telling us that they may not be telling you�
- Defining your partnership strategy | interactive peer-to-peer discussions
- Driving impact through customer engagement; Scotiabank's partnership with Personetics
- Economic outlook | Housing, real estate, consumer debt: how will the markets evolve?
- Embedded finance | interactive peer-to-peer discussions
- Empowering customers in an era of open innovation
- Enhancing the borrower experience
- Everbank's Digital Shift with Backbase
- FedNow real-time payments: assessing the state of play
- Fighting payments fraud in a digital and instant era
- Global cross-border payments: the latest developments
- Laying the foundations for AI: mapping a pathway to data maturity
- Leveraging modern identity solutions for seamless digital experiences
- Lunch break
- Modernizing banking and payments for the digital age
- MoneyLIVE: North America | Speaker Briefing
- Navigating real-time payments fraud
- Networking break
- Opening remarks
- Operational and digital transformation: defining your priorities
- PFM, savings and wealth management: unlocking the opportunities
- Readying for new rails: what now, where next?
- Real-time payments, real-time fraud threats: safeguarding B2B transactions
- Refreshment break
- Riding the next wave of consumer payments innovation
- Seamless, speedy, secure: delivering frictionless onboarding
- Staying ahead in the payments game
- Stemming the tide of APP fraud
- The embedded finance gameplan: distribution in the platform economy
- The evolution of banking fraud and counter fraud: keeping one step ahead
- The intersection between physical and digital strategy: creating connected customer journeys
- The official after party
- The personalization playbook: unpacking the possibilities
- Towards the AI-driven bank: the potential and the prerequisites
- Welcome remarks and group introductions
- What's next for embedded finance innovation?
| 4:40 PM - 5:10 PM | Achieving digital resilience for financial institutions -Building a digitally resilient organization: what are the key priorities? -Disaster recovery planning: how can banks ensure business continuity at speed? -From vulnerability assessments to employee training: how can the risk of IT outages be minimized further? -From firewalls to encryption: how can cyber security strategies be strengthened? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:40 PM | Agile, dynamic, innovative: building the bank of tomorrow Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:15 PM | AI and fraud: a double-edged sword? -Synthetic identity, deepfakes, and automated hacking: what new AI-based fraud trends are emerging? And how should customers be protected?
-To what extent can advancements in biometric authentication help combat the rise of AI-based fraud?
-Harnessing AI for fraud detection: overcoming the limitations of rule-based counter fraud and supercharging real-time fraud detection
-Navigating the AI compliance minefield: anticipating the challenges to come Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:30 PM | AI's role in improving executive decisions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | BaaS in action: the Fifth Third journey Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:40 AM | Bank-FinTech partnership success: the key considerations -Developing a partnership gameplan: where and when is partnering the right option?
-Forecasting growth areas for FinTech investment: what areas are most ripe for growth and bank-fintech collaboration?
-From technological expertise to quicker time to market: what can both parties stand to gain?
-Moving away from silos: enabling successful alignment through integration of partners across the institution Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | Banking and payment strategies for a new era -Personalized, proactive, seamless: what’s next for CX-driven growth? -How can banks win the fight for the customer through effective product innovation? -Charting the future of payments innovation for 2024 and beyond: areas to watch BaaS, embedded finance and beyond: navigating new business models in the open ecosystem -Digital transformation: how will strategies and priorities vary between regional and national players? -Generative AI, beyond the hype: how significant will the impact be? What hurdles must be overcome? -Competing in a BigTech-dominated digital landscape: what more can banks do to compete effectively? Leaders' forum | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:20 AM | Banking-as-a-Service: navigating the opportunities and risks -Assessing the benefits of BaaS for banks: leveraging new distribution networks, cracking new customer segments, and speeding up time to market
-Finding your BaaS niche: identifying gaps in the market and developing your proposition
-Managing third-party partnership risk: how can banks ensure compliance and mitigate third-party failure in an increasingly open ecosystem?
-Bank-fintech integration: what are the paint points to overcome? And how can banks rise to the challenge?
-From lending and payments to full white-label banking platforms: which areas are ripe for BaaS growth? And what’s next for BaaS business models? Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:30 AM | Building a best-in-class mobile app Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:30 PM - 1:50 PM | Creating secure frameworks for AI in FS: what now, where next? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:05 AM - 9:20 AM | Customer-driven banking: setting the pace of innovation Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Decoding customer insights: what your customers are telling us that they may not be telling you� Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM - 1:00 PM | Defining your partnership strategy | interactive peer-to-peer discussions Delegates will break out into five groups to discuss the following areas of consideration for developing successful bank-FinTech partnership strategies:
-Assessing where and when partnering is the right option
-Partnering, acquiring or something else: deciding on the right model for you
-Key considerations for banks and FinTechs when selecting partners
-Ensuring ongoing successful Bank-FinTech integration and culture alignment
Followed by group feedback. Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Driving impact through customer engagement; Scotiabank's partnership with Personetics Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Economic outlook | Housing, real estate, consumer debt: how will the markets evolve? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:45 PM - 3:40 PM | Embedded finance | interactive peer-to-peer discussions Delegates will discuss the key considerations and opportunities in the embedded finance landscape before feeding back to the moderator
-Understanding the revenue models available
-Identifying the right channels in today’s digital landscape
-Overcoming the biggest hurdles to seamless embedded experiences
-Maintaining security in an increasingly embedded landscape
-Envisioning the future of value-adding embedded experiences
Followed by group feedback Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Empowering customers in an era of open innovation Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Enhancing the borrower experience -Transparency, speed, simplicity: what are the CX priorities, and how do requirements vary across a range of lending products?
-From student debt to mortgages to SMB lending: where should banks focus their efforts first?
-What more can be done to improve access to lending in underserved communities?
-From personalization to faster decisioning: how will AI transform the borrower experience?
-BNPL, Microloans and beyond: how must lenders prepare for emerging propositions and digital competitors?
-Blue sky thinking: envisioning the borrower experience of 2030 Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:30 PM | Everbank's Digital Shift with Backbase Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:35 AM | FedNow real-time payments: assessing the state of play Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Fighting payments fraud in a digital and instant era Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:05 PM | Global cross-border payments: the latest developments -Achieving real-time cross-border connectivity: where is the US on this journey?
-From IXB to FedNow’s international expansion: on what timescale can we expect real-time payments to go global?
-Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
-Intelligent routing, data security, API harmonisation: what are the biggest hurdles to developing seamless global payments today?
-To what extent will the migration to ISO 20022 simplify cross border payments? And how can enriched payments data be harnessed?
-Fraud and security in an real-time cross-border payments ecosystem: what are the key considerations?
-What role will CBDCs or blockchain rails play in shaping the future of cross border payments?
-Fraud and security in an instant, cross-border payments ecosystem: what are the key considerations? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:50 PM - 2:10 PM | Laying the foundations for AI: mapping a pathway to data maturity -Tapping quality data sources: where should banks concentrate investment?
-Accessing data in real-time: what are the hurdles and how should bank strategies adapt?
-To what extent is synthetic data the silver bullet to overcoming the challenges of accessing real data?
-What steps can organizations take to structure data and make it usable for driving insights?
-Legacy data management: overcoming siloes and streamlining collection, storage and analysis of data Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Leveraging modern identity solutions for seamless digital experiences Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:30 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM - 9:40 AM | Modernizing banking and payments for the digital age Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:00 PM - 4:30 PM | MoneyLIVE: North America | Speaker Briefing Please find the Zoom details below: Join Zoom Meeting https://us02web.zoom.us/j/84494916464?pwd=MWhyY1NIckV6QlVEcTVQOVYyTkJtUT09 Zoom meeting | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Navigating real-time payments fraud Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM - 11:15 AM | Networking break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:00 AM - 9:05 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:30 AM - 9:35 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:30 PM - 6:00 PM | Operational and digital transformation: defining your priorities -One size does not fit all: what are the key considerations when designing a digital roadmap and what are the pitfalls to avoid? -From data to skillsets to infrastructure: how can banks effectively assess digital maturity and identify areas for improvement? -Front, middle, and back-end: identifying how challenges and needs differ across the enterprise -From employee empowerment to data management: where can automation realize the greatest benefit? -Lean thinking and agile teams: how can organisational structures be optimised? -From process optimization to cost reduction: how can analytics improve operational efficiency? -Getting smart about smart contracts: where can blockchain technology revolutionize operations? -Attracting and retaining best-on-class talent: competing in today’s fast-paced digital environment Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | PFM, savings and wealth management: unlocking the opportunities Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 1:00 PM | Readying for new rails: what now, where next? -FedNow: how significant has uptake been and what will take to reach wide-scale adoption?
-What are the challenges of offering real time settlement 24/7 and how can banks rise to the challenge?
-Intelligent routing: what role will AI and ML play in facilitating payment rail innovation?
-Grasping the potential of ISO 20022: what new value-added service and revenue streams could enriched data open up for banks?
-From data-driven business insights, to cash flow and treasury: what more can banks do to add value for merchants?
-Tokenization, stablecoins and CBDCs: to what extent will blockchain prove transformational as an alternative payment rail? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Real-time payments, real-time fraud threats: safeguarding B2B transactions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 11:30 AM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:45 PM - 4:20 PM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Riding the next wave of consumer payments innovation -Tap-to-pay, open banking payments and beyond: how are alternative payment methods shaking up the payments value chain?
-Accelerating the transition to a cashless economy: where are we now and what innovations could be the catalyst?
-eCommerce, social media, marketplaces: which channels should banks prioritize in their embedded payments strategy?
-Digging into BNPL: how can banks develop a competitive proposition to rival BigTech, FinTech and wallets? Where are the opportunities for differentiation?
-Seamless and secure: leveraging the power of biometrics in today’s digital payments environment
-The future of wallets: how might digital currencies be integrated into wallet propositions? Who might lead the way?
-Lessons from Asia and Europe: which payment innovations have yielded long-term success? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Seamless, speedy, secure: delivering frictionless onboarding -The quest for seamless onboarding in a BigTech-led world: what level of experience do customers expect? -Avoiding abandonment: what hurdles must be overcome to achieve higher conversions? -How can new technologies transform the onboarding experience for both retail customers and businesses? -Providing support where it’s needed: how can human intervention best be integrated into a primarily digital process? -Adding value in the onboarding experience: harnessing data for cross-selling and up-selling Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Staying ahead in the payments game Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | Stemming the tide of APP fraud Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:20 AM - 11:00 AM | The embedded finance gameplan: distribution in the platform economy -Defining your ecosystem strategy: how and where can banks fit into this new value chain?
-eCommerce giants, BigTech, or niche fintech players: identifying the best partners for you
-Being where the customer is: how to identify the right channels in today’s digital landscape
-Ownership of the customer journey versus new distribution channels: weighing up the trade-off
-Ensuring superb customer interactions in an increasingly embedded landscape
-What is the key to success in working with platforms and marketplaces? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | The evolution of banking fraud and counter fraud: keeping one step ahead -From synthetic identity to deepfake fraud: how do counter fraud strategies need to adapt to emerging new fraud trends?
-Customer education: what more can banks do to encourage responsible, fraud-conscious behavior?
-Balancing convenience with security: what level of friction will customers tolerate?
-Leveraging alternative data sources: what data sources are of most value and how can banks best utilize them?
-A spotlight on biometric advancements: how can banks leverage emerging technologies to strengthen counter fraud practices?
-The evolving regulatory landscape: will a national fraud database become a reality? And will a contingent reimbursement model for online scams become the norm?
-Overcoming fragmentation and silos: creating a holistic and institution-wide approach in the fight against fraud Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | The intersection between physical and digital strategy: creating connected customer journeys -Creating a multi-channel strategy: maintaining customer choice throughout the journey
-The changing role of the branch: what value can brick and mortar bring to today’s digital world?
-Educating and empowering: how can banks grow customer confidence in digital offerings? Could branches become digital education hubs for customers?
-How might the role of the bank teller evolve and what new skill sets might be required?
-From self-service kiosks to video banking: which in-branch technologies should banks invest in?
-From Gen Alpha to retirees: creating customer experiences that serve a range of demographics
-Orchestrating a seamless journey between physical and digital, and back again: what are the keys to success?
-From real-time analytics to connected data portals: how can a holistic view of the customer be achieved at scale? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6:00 PM - 8:00 PM | The official after party Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:40 PM | The personalization playbook: unpacking the possibilities -From rewards, and targeted offers to robo-advice: what role can personalization play in banks’ differentiation strategy?
-Serving the segment of one: how can banks effectively harness analytics for customer-understanding and personalization?
-Right-product, right-customer, right-time: how can customer data be harnessed to successfully identify opportunities?
-Striking the right balance between helpful and intrusive: what are the key considerations?
-Emails, texts, or calls: personalizing the customer journey offering the customer choice of channel
-From data quality to accurate predictive models: what are the greatest barriers to effective personalization?
-How can banks leverage customer data for personalization while ensuring data protection and compliance? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Towards the AI-driven bank: the potential and the prerequisites -From virtual assistants to marketing: where will generative AI have the biggest impact?
-From customer segmentation to automated messaging: how can generative AI enhance marketing strategies?
-Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
-Empowering the citizen developer: boosting employee confidence to use AI more confidently and consciously
-Overcoming bias: what steps must be taken to ensure AI is used ethically?
-Data privacy compliance: how can banks ensure data protection while unlocking the benefits of AI?
-Ensuring responsible AI governance: how can banks proactively anticipate regulators concerns? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:25 PM | Welcome remarks and group introductions Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:45 PM | What's next for embedded finance innovation? Presentation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Achieving digital resilience for financial institutions
- Agile, dynamic, innovative: building the bank of tomorrow
- AI and fraud: a double-edged sword?
- AI's role in improving executive decisions
- BaaS in action: the Fifth Third journey
- Bank-FinTech partnership success: the key considerations
- Banking and payment strategies for a new era
- Banking-as-a-Service: navigating the opportunities and risks
- Building a best-in-class mobile app
- Creating secure frameworks for AI in FS: what now, where next?
- Customer-driven banking: setting the pace of innovation
- Decoding customer insights: what your customers are telling us that they may not be telling you�
- Defining your partnership strategy | interactive peer-to-peer discussions
- Driving impact through customer engagement; Scotiabank's partnership with Personetics
- Economic outlook | Housing, real estate, consumer debt: how will the markets evolve?
- Embedded finance | interactive peer-to-peer discussions
- Empowering customers in an era of open innovation
- Enhancing the borrower experience
- Everbank's Digital Shift with Backbase
- FedNow real-time payments: assessing the state of play
- Fighting payments fraud in a digital and instant era
- Global cross-border payments: the latest developments
- Laying the foundations for AI: mapping a pathway to data maturity
- Leveraging modern identity solutions for seamless digital experiences
- Lunch break
- Modernizing banking and payments for the digital age
- MoneyLIVE: North America | Speaker Briefing
- Navigating real-time payments fraud
- Networking break
- Opening remarks
- Operational and digital transformation: defining your priorities
- PFM, savings and wealth management: unlocking the opportunities
- Readying for new rails: what now, where next?
- Real-time payments, real-time fraud threats: safeguarding B2B transactions
- Refreshment break
- Riding the next wave of consumer payments innovation
- Seamless, speedy, secure: delivering frictionless onboarding
- Staying ahead in the payments game
- Stemming the tide of APP fraud
- The embedded finance gameplan: distribution in the platform economy
- The evolution of banking fraud and counter fraud: keeping one step ahead
- The intersection between physical and digital strategy: creating connected customer journeys
- The official after party
- The personalization playbook: unpacking the possibilities
- Towards the AI-driven bank: the potential and the prerequisites
- Welcome remarks and group introductions
- What's next for embedded finance innovation?
| 4:40 PM - 5:10 PM | Achieving digital resilience for financial institutions -Building a digitally resilient organization: what are the key priorities? -Disaster recovery planning: how can banks ensure business continuity at speed? -From vulnerability assessments to employee training: how can the risk of IT outages be minimized further? -From firewalls to encryption: how can cyber security strategies be strengthened? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:40 PM | Agile, dynamic, innovative: building the bank of tomorrow Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:15 PM | AI and fraud: a double-edged sword? -Synthetic identity, deepfakes, and automated hacking: what new AI-based fraud trends are emerging? And how should customers be protected?
-To what extent can advancements in biometric authentication help combat the rise of AI-based fraud?
-Harnessing AI for fraud detection: overcoming the limitations of rule-based counter fraud and supercharging real-time fraud detection
-Navigating the AI compliance minefield: anticipating the challenges to come Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:30 PM | AI's role in improving executive decisions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | BaaS in action: the Fifth Third journey Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:40 AM | Bank-FinTech partnership success: the key considerations -Developing a partnership gameplan: where and when is partnering the right option?
-Forecasting growth areas for FinTech investment: what areas are most ripe for growth and bank-fintech collaboration?
-From technological expertise to quicker time to market: what can both parties stand to gain?
-Moving away from silos: enabling successful alignment through integration of partners across the institution Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | Banking and payment strategies for a new era -Personalized, proactive, seamless: what’s next for CX-driven growth? -How can banks win the fight for the customer through effective product innovation? -Charting the future of payments innovation for 2024 and beyond: areas to watch BaaS, embedded finance and beyond: navigating new business models in the open ecosystem -Digital transformation: how will strategies and priorities vary between regional and national players? -Generative AI, beyond the hype: how significant will the impact be? What hurdles must be overcome? -Competing in a BigTech-dominated digital landscape: what more can banks do to compete effectively? Leaders' forum | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:20 AM | Banking-as-a-Service: navigating the opportunities and risks -Assessing the benefits of BaaS for banks: leveraging new distribution networks, cracking new customer segments, and speeding up time to market
-Finding your BaaS niche: identifying gaps in the market and developing your proposition
-Managing third-party partnership risk: how can banks ensure compliance and mitigate third-party failure in an increasingly open ecosystem?
-Bank-fintech integration: what are the paint points to overcome? And how can banks rise to the challenge?
-From lending and payments to full white-label banking platforms: which areas are ripe for BaaS growth? And what’s next for BaaS business models? Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:30 AM | Building a best-in-class mobile app Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:30 PM - 1:50 PM | Creating secure frameworks for AI in FS: what now, where next? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:05 AM - 9:20 AM | Customer-driven banking: setting the pace of innovation Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Decoding customer insights: what your customers are telling us that they may not be telling you� Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM - 1:00 PM | Defining your partnership strategy | interactive peer-to-peer discussions Delegates will break out into five groups to discuss the following areas of consideration for developing successful bank-FinTech partnership strategies:
-Assessing where and when partnering is the right option
-Partnering, acquiring or something else: deciding on the right model for you
-Key considerations for banks and FinTechs when selecting partners
-Ensuring ongoing successful Bank-FinTech integration and culture alignment
Followed by group feedback. Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Driving impact through customer engagement; Scotiabank's partnership with Personetics Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Economic outlook | Housing, real estate, consumer debt: how will the markets evolve? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:45 PM - 3:40 PM | Embedded finance | interactive peer-to-peer discussions Delegates will discuss the key considerations and opportunities in the embedded finance landscape before feeding back to the moderator
-Understanding the revenue models available
-Identifying the right channels in today’s digital landscape
-Overcoming the biggest hurdles to seamless embedded experiences
-Maintaining security in an increasingly embedded landscape
-Envisioning the future of value-adding embedded experiences
Followed by group feedback Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Empowering customers in an era of open innovation Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Enhancing the borrower experience -Transparency, speed, simplicity: what are the CX priorities, and how do requirements vary across a range of lending products?
-From student debt to mortgages to SMB lending: where should banks focus their efforts first?
-What more can be done to improve access to lending in underserved communities?
-From personalization to faster decisioning: how will AI transform the borrower experience?
-BNPL, Microloans and beyond: how must lenders prepare for emerging propositions and digital competitors?
-Blue sky thinking: envisioning the borrower experience of 2030 Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:30 PM | Everbank's Digital Shift with Backbase Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:35 AM | FedNow real-time payments: assessing the state of play Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Fighting payments fraud in a digital and instant era Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:05 PM | Global cross-border payments: the latest developments -Achieving real-time cross-border connectivity: where is the US on this journey?
-From IXB to FedNow’s international expansion: on what timescale can we expect real-time payments to go global?
-Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
-Intelligent routing, data security, API harmonisation: what are the biggest hurdles to developing seamless global payments today?
-To what extent will the migration to ISO 20022 simplify cross border payments? And how can enriched payments data be harnessed?
-Fraud and security in an real-time cross-border payments ecosystem: what are the key considerations?
-What role will CBDCs or blockchain rails play in shaping the future of cross border payments?
-Fraud and security in an instant, cross-border payments ecosystem: what are the key considerations? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:50 PM - 2:10 PM | Laying the foundations for AI: mapping a pathway to data maturity -Tapping quality data sources: where should banks concentrate investment?
-Accessing data in real-time: what are the hurdles and how should bank strategies adapt?
-To what extent is synthetic data the silver bullet to overcoming the challenges of accessing real data?
-What steps can organizations take to structure data and make it usable for driving insights?
-Legacy data management: overcoming siloes and streamlining collection, storage and analysis of data Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Leveraging modern identity solutions for seamless digital experiences Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:30 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM - 9:40 AM | Modernizing banking and payments for the digital age Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:00 PM - 4:30 PM | MoneyLIVE: North America | Speaker Briefing Please find the Zoom details below: Join Zoom Meeting https://us02web.zoom.us/j/84494916464?pwd=MWhyY1NIckV6QlVEcTVQOVYyTkJtUT09 Zoom meeting | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Navigating real-time payments fraud Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM - 11:15 AM | Networking break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:00 AM - 9:05 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:30 AM - 9:35 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:30 PM - 6:00 PM | Operational and digital transformation: defining your priorities -One size does not fit all: what are the key considerations when designing a digital roadmap and what are the pitfalls to avoid? -From data to skillsets to infrastructure: how can banks effectively assess digital maturity and identify areas for improvement? -Front, middle, and back-end: identifying how challenges and needs differ across the enterprise -From employee empowerment to data management: where can automation realize the greatest benefit? -Lean thinking and agile teams: how can organisational structures be optimised? -From process optimization to cost reduction: how can analytics improve operational efficiency? -Getting smart about smart contracts: where can blockchain technology revolutionize operations? -Attracting and retaining best-on-class talent: competing in today’s fast-paced digital environment Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | PFM, savings and wealth management: unlocking the opportunities Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 1:00 PM | Readying for new rails: what now, where next? -FedNow: how significant has uptake been and what will take to reach wide-scale adoption?
-What are the challenges of offering real time settlement 24/7 and how can banks rise to the challenge?
-Intelligent routing: what role will AI and ML play in facilitating payment rail innovation?
-Grasping the potential of ISO 20022: what new value-added service and revenue streams could enriched data open up for banks?
-From data-driven business insights, to cash flow and treasury: what more can banks do to add value for merchants?
-Tokenization, stablecoins and CBDCs: to what extent will blockchain prove transformational as an alternative payment rail? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Real-time payments, real-time fraud threats: safeguarding B2B transactions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 11:30 AM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:45 PM - 4:20 PM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Riding the next wave of consumer payments innovation -Tap-to-pay, open banking payments and beyond: how are alternative payment methods shaking up the payments value chain?
-Accelerating the transition to a cashless economy: where are we now and what innovations could be the catalyst?
-eCommerce, social media, marketplaces: which channels should banks prioritize in their embedded payments strategy?
-Digging into BNPL: how can banks develop a competitive proposition to rival BigTech, FinTech and wallets? Where are the opportunities for differentiation?
-Seamless and secure: leveraging the power of biometrics in today’s digital payments environment
-The future of wallets: how might digital currencies be integrated into wallet propositions? Who might lead the way?
-Lessons from Asia and Europe: which payment innovations have yielded long-term success? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Seamless, speedy, secure: delivering frictionless onboarding -The quest for seamless onboarding in a BigTech-led world: what level of experience do customers expect? -Avoiding abandonment: what hurdles must be overcome to achieve higher conversions? -How can new technologies transform the onboarding experience for both retail customers and businesses? -Providing support where it’s needed: how can human intervention best be integrated into a primarily digital process? -Adding value in the onboarding experience: harnessing data for cross-selling and up-selling Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Staying ahead in the payments game Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | Stemming the tide of APP fraud Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:20 AM - 11:00 AM | The embedded finance gameplan: distribution in the platform economy -Defining your ecosystem strategy: how and where can banks fit into this new value chain?
-eCommerce giants, BigTech, or niche fintech players: identifying the best partners for you
-Being where the customer is: how to identify the right channels in today’s digital landscape
-Ownership of the customer journey versus new distribution channels: weighing up the trade-off
-Ensuring superb customer interactions in an increasingly embedded landscape
-What is the key to success in working with platforms and marketplaces? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | The evolution of banking fraud and counter fraud: keeping one step ahead -From synthetic identity to deepfake fraud: how do counter fraud strategies need to adapt to emerging new fraud trends?
-Customer education: what more can banks do to encourage responsible, fraud-conscious behavior?
-Balancing convenience with security: what level of friction will customers tolerate?
-Leveraging alternative data sources: what data sources are of most value and how can banks best utilize them?
-A spotlight on biometric advancements: how can banks leverage emerging technologies to strengthen counter fraud practices?
-The evolving regulatory landscape: will a national fraud database become a reality? And will a contingent reimbursement model for online scams become the norm?
-Overcoming fragmentation and silos: creating a holistic and institution-wide approach in the fight against fraud Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | The intersection between physical and digital strategy: creating connected customer journeys -Creating a multi-channel strategy: maintaining customer choice throughout the journey
-The changing role of the branch: what value can brick and mortar bring to today’s digital world?
-Educating and empowering: how can banks grow customer confidence in digital offerings? Could branches become digital education hubs for customers?
-How might the role of the bank teller evolve and what new skill sets might be required?
-From self-service kiosks to video banking: which in-branch technologies should banks invest in?
-From Gen Alpha to retirees: creating customer experiences that serve a range of demographics
-Orchestrating a seamless journey between physical and digital, and back again: what are the keys to success?
-From real-time analytics to connected data portals: how can a holistic view of the customer be achieved at scale? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6:00 PM - 8:00 PM | The official after party Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:40 PM | The personalization playbook: unpacking the possibilities -From rewards, and targeted offers to robo-advice: what role can personalization play in banks’ differentiation strategy?
-Serving the segment of one: how can banks effectively harness analytics for customer-understanding and personalization?
-Right-product, right-customer, right-time: how can customer data be harnessed to successfully identify opportunities?
-Striking the right balance between helpful and intrusive: what are the key considerations?
-Emails, texts, or calls: personalizing the customer journey offering the customer choice of channel
-From data quality to accurate predictive models: what are the greatest barriers to effective personalization?
-How can banks leverage customer data for personalization while ensuring data protection and compliance? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Towards the AI-driven bank: the potential and the prerequisites -From virtual assistants to marketing: where will generative AI have the biggest impact?
-From customer segmentation to automated messaging: how can generative AI enhance marketing strategies?
-Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
-Empowering the citizen developer: boosting employee confidence to use AI more confidently and consciously
-Overcoming bias: what steps must be taken to ensure AI is used ethically?
-Data privacy compliance: how can banks ensure data protection while unlocking the benefits of AI?
-Ensuring responsible AI governance: how can banks proactively anticipate regulators concerns? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:25 PM | Welcome remarks and group introductions Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:45 PM | What's next for embedded finance innovation? Presentation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Achieving digital resilience for financial institutions
- Agile, dynamic, innovative: building the bank of tomorrow
- AI and fraud: a double-edged sword?
- AI's role in improving executive decisions
- BaaS in action: the Fifth Third journey
- Bank-FinTech partnership success: the key considerations
- Banking and payment strategies for a new era
- Banking-as-a-Service: navigating the opportunities and risks
- Building a best-in-class mobile app
- Creating secure frameworks for AI in FS: what now, where next?
- Customer-driven banking: setting the pace of innovation
- Decoding customer insights: what your customers are telling us that they may not be telling you�
- Defining your partnership strategy | interactive peer-to-peer discussions
- Driving impact through customer engagement; Scotiabank's partnership with Personetics
- Economic outlook | Housing, real estate, consumer debt: how will the markets evolve?
- Embedded finance | interactive peer-to-peer discussions
- Empowering customers in an era of open innovation
- Enhancing the borrower experience
- Everbank's Digital Shift with Backbase
- FedNow real-time payments: assessing the state of play
- Fighting payments fraud in a digital and instant era
- Global cross-border payments: the latest developments
- Laying the foundations for AI: mapping a pathway to data maturity
- Leveraging modern identity solutions for seamless digital experiences
- Lunch break
- Modernizing banking and payments for the digital age
- MoneyLIVE: North America | Speaker Briefing
- Navigating real-time payments fraud
- Networking break
- Opening remarks
- Operational and digital transformation: defining your priorities
- PFM, savings and wealth management: unlocking the opportunities
- Readying for new rails: what now, where next?
- Real-time payments, real-time fraud threats: safeguarding B2B transactions
- Refreshment break
- Riding the next wave of consumer payments innovation
- Seamless, speedy, secure: delivering frictionless onboarding
- Staying ahead in the payments game
- Stemming the tide of APP fraud
- The embedded finance gameplan: distribution in the platform economy
- The evolution of banking fraud and counter fraud: keeping one step ahead
- The intersection between physical and digital strategy: creating connected customer journeys
- The official after party
- The personalization playbook: unpacking the possibilities
- Towards the AI-driven bank: the potential and the prerequisites
- Welcome remarks and group introductions
- What's next for embedded finance innovation?
| 4:40 PM - 5:10 PM | Achieving digital resilience for financial institutions -Building a digitally resilient organization: what are the key priorities? -Disaster recovery planning: how can banks ensure business continuity at speed? -From vulnerability assessments to employee training: how can the risk of IT outages be minimized further? -From firewalls to encryption: how can cyber security strategies be strengthened? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:40 PM | Agile, dynamic, innovative: building the bank of tomorrow Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:15 PM | AI and fraud: a double-edged sword? -Synthetic identity, deepfakes, and automated hacking: what new AI-based fraud trends are emerging? And how should customers be protected?
-To what extent can advancements in biometric authentication help combat the rise of AI-based fraud?
-Harnessing AI for fraud detection: overcoming the limitations of rule-based counter fraud and supercharging real-time fraud detection
-Navigating the AI compliance minefield: anticipating the challenges to come Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:30 PM | AI's role in improving executive decisions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | BaaS in action: the Fifth Third journey Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:40 AM | Bank-FinTech partnership success: the key considerations -Developing a partnership gameplan: where and when is partnering the right option?
-Forecasting growth areas for FinTech investment: what areas are most ripe for growth and bank-fintech collaboration?
-From technological expertise to quicker time to market: what can both parties stand to gain?
-Moving away from silos: enabling successful alignment through integration of partners across the institution Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | Banking and payment strategies for a new era -Personalized, proactive, seamless: what’s next for CX-driven growth? -How can banks win the fight for the customer through effective product innovation? -Charting the future of payments innovation for 2024 and beyond: areas to watch BaaS, embedded finance and beyond: navigating new business models in the open ecosystem -Digital transformation: how will strategies and priorities vary between regional and national players? -Generative AI, beyond the hype: how significant will the impact be? What hurdles must be overcome? -Competing in a BigTech-dominated digital landscape: what more can banks do to compete effectively? Leaders' forum | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:20 AM | Banking-as-a-Service: navigating the opportunities and risks -Assessing the benefits of BaaS for banks: leveraging new distribution networks, cracking new customer segments, and speeding up time to market
-Finding your BaaS niche: identifying gaps in the market and developing your proposition
-Managing third-party partnership risk: how can banks ensure compliance and mitigate third-party failure in an increasingly open ecosystem?
-Bank-fintech integration: what are the paint points to overcome? And how can banks rise to the challenge?
-From lending and payments to full white-label banking platforms: which areas are ripe for BaaS growth? And what’s next for BaaS business models? Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:30 AM | Building a best-in-class mobile app Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:30 PM - 1:50 PM | Creating secure frameworks for AI in FS: what now, where next? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:05 AM - 9:20 AM | Customer-driven banking: setting the pace of innovation Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Decoding customer insights: what your customers are telling us that they may not be telling you� Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM - 1:00 PM | Defining your partnership strategy | interactive peer-to-peer discussions Delegates will break out into five groups to discuss the following areas of consideration for developing successful bank-FinTech partnership strategies:
-Assessing where and when partnering is the right option
-Partnering, acquiring or something else: deciding on the right model for you
-Key considerations for banks and FinTechs when selecting partners
-Ensuring ongoing successful Bank-FinTech integration and culture alignment
Followed by group feedback. Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Driving impact through customer engagement; Scotiabank's partnership with Personetics Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Economic outlook | Housing, real estate, consumer debt: how will the markets evolve? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:45 PM - 3:40 PM | Embedded finance | interactive peer-to-peer discussions Delegates will discuss the key considerations and opportunities in the embedded finance landscape before feeding back to the moderator
-Understanding the revenue models available
-Identifying the right channels in today’s digital landscape
-Overcoming the biggest hurdles to seamless embedded experiences
-Maintaining security in an increasingly embedded landscape
-Envisioning the future of value-adding embedded experiences
Followed by group feedback Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Empowering customers in an era of open innovation Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Enhancing the borrower experience -Transparency, speed, simplicity: what are the CX priorities, and how do requirements vary across a range of lending products?
-From student debt to mortgages to SMB lending: where should banks focus their efforts first?
-What more can be done to improve access to lending in underserved communities?
-From personalization to faster decisioning: how will AI transform the borrower experience?
-BNPL, Microloans and beyond: how must lenders prepare for emerging propositions and digital competitors?
-Blue sky thinking: envisioning the borrower experience of 2030 Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:30 PM | Everbank's Digital Shift with Backbase Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:35 AM | FedNow real-time payments: assessing the state of play Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Fighting payments fraud in a digital and instant era Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:05 PM | Global cross-border payments: the latest developments -Achieving real-time cross-border connectivity: where is the US on this journey?
-From IXB to FedNow’s international expansion: on what timescale can we expect real-time payments to go global?
-Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
-Intelligent routing, data security, API harmonisation: what are the biggest hurdles to developing seamless global payments today?
-To what extent will the migration to ISO 20022 simplify cross border payments? And how can enriched payments data be harnessed?
-Fraud and security in an real-time cross-border payments ecosystem: what are the key considerations?
-What role will CBDCs or blockchain rails play in shaping the future of cross border payments?
-Fraud and security in an instant, cross-border payments ecosystem: what are the key considerations? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:50 PM - 2:10 PM | Laying the foundations for AI: mapping a pathway to data maturity -Tapping quality data sources: where should banks concentrate investment?
-Accessing data in real-time: what are the hurdles and how should bank strategies adapt?
-To what extent is synthetic data the silver bullet to overcoming the challenges of accessing real data?
-What steps can organizations take to structure data and make it usable for driving insights?
-Legacy data management: overcoming siloes and streamlining collection, storage and analysis of data Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Leveraging modern identity solutions for seamless digital experiences Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:30 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM - 9:40 AM | Modernizing banking and payments for the digital age Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:00 PM - 4:30 PM | MoneyLIVE: North America | Speaker Briefing Please find the Zoom details below: Join Zoom Meeting https://us02web.zoom.us/j/84494916464?pwd=MWhyY1NIckV6QlVEcTVQOVYyTkJtUT09 Zoom meeting | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Navigating real-time payments fraud Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM - 11:15 AM | Networking break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:00 AM - 9:05 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:30 AM - 9:35 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:30 PM - 6:00 PM | Operational and digital transformation: defining your priorities -One size does not fit all: what are the key considerations when designing a digital roadmap and what are the pitfalls to avoid? -From data to skillsets to infrastructure: how can banks effectively assess digital maturity and identify areas for improvement? -Front, middle, and back-end: identifying how challenges and needs differ across the enterprise -From employee empowerment to data management: where can automation realize the greatest benefit? -Lean thinking and agile teams: how can organisational structures be optimised? -From process optimization to cost reduction: how can analytics improve operational efficiency? -Getting smart about smart contracts: where can blockchain technology revolutionize operations? -Attracting and retaining best-on-class talent: competing in today’s fast-paced digital environment Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | PFM, savings and wealth management: unlocking the opportunities Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 1:00 PM | Readying for new rails: what now, where next? -FedNow: how significant has uptake been and what will take to reach wide-scale adoption?
-What are the challenges of offering real time settlement 24/7 and how can banks rise to the challenge?
-Intelligent routing: what role will AI and ML play in facilitating payment rail innovation?
-Grasping the potential of ISO 20022: what new value-added service and revenue streams could enriched data open up for banks?
-From data-driven business insights, to cash flow and treasury: what more can banks do to add value for merchants?
-Tokenization, stablecoins and CBDCs: to what extent will blockchain prove transformational as an alternative payment rail? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Real-time payments, real-time fraud threats: safeguarding B2B transactions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 11:30 AM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:45 PM - 4:20 PM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Riding the next wave of consumer payments innovation -Tap-to-pay, open banking payments and beyond: how are alternative payment methods shaking up the payments value chain?
-Accelerating the transition to a cashless economy: where are we now and what innovations could be the catalyst?
-eCommerce, social media, marketplaces: which channels should banks prioritize in their embedded payments strategy?
-Digging into BNPL: how can banks develop a competitive proposition to rival BigTech, FinTech and wallets? Where are the opportunities for differentiation?
-Seamless and secure: leveraging the power of biometrics in today’s digital payments environment
-The future of wallets: how might digital currencies be integrated into wallet propositions? Who might lead the way?
-Lessons from Asia and Europe: which payment innovations have yielded long-term success? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Seamless, speedy, secure: delivering frictionless onboarding -The quest for seamless onboarding in a BigTech-led world: what level of experience do customers expect? -Avoiding abandonment: what hurdles must be overcome to achieve higher conversions? -How can new technologies transform the onboarding experience for both retail customers and businesses? -Providing support where it’s needed: how can human intervention best be integrated into a primarily digital process? -Adding value in the onboarding experience: harnessing data for cross-selling and up-selling Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Staying ahead in the payments game Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | Stemming the tide of APP fraud Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:20 AM - 11:00 AM | The embedded finance gameplan: distribution in the platform economy -Defining your ecosystem strategy: how and where can banks fit into this new value chain?
-eCommerce giants, BigTech, or niche fintech players: identifying the best partners for you
-Being where the customer is: how to identify the right channels in today’s digital landscape
-Ownership of the customer journey versus new distribution channels: weighing up the trade-off
-Ensuring superb customer interactions in an increasingly embedded landscape
-What is the key to success in working with platforms and marketplaces? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | The evolution of banking fraud and counter fraud: keeping one step ahead -From synthetic identity to deepfake fraud: how do counter fraud strategies need to adapt to emerging new fraud trends?
-Customer education: what more can banks do to encourage responsible, fraud-conscious behavior?
-Balancing convenience with security: what level of friction will customers tolerate?
-Leveraging alternative data sources: what data sources are of most value and how can banks best utilize them?
-A spotlight on biometric advancements: how can banks leverage emerging technologies to strengthen counter fraud practices?
-The evolving regulatory landscape: will a national fraud database become a reality? And will a contingent reimbursement model for online scams become the norm?
-Overcoming fragmentation and silos: creating a holistic and institution-wide approach in the fight against fraud Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | The intersection between physical and digital strategy: creating connected customer journeys -Creating a multi-channel strategy: maintaining customer choice throughout the journey
-The changing role of the branch: what value can brick and mortar bring to today’s digital world?
-Educating and empowering: how can banks grow customer confidence in digital offerings? Could branches become digital education hubs for customers?
-How might the role of the bank teller evolve and what new skill sets might be required?
-From self-service kiosks to video banking: which in-branch technologies should banks invest in?
-From Gen Alpha to retirees: creating customer experiences that serve a range of demographics
-Orchestrating a seamless journey between physical and digital, and back again: what are the keys to success?
-From real-time analytics to connected data portals: how can a holistic view of the customer be achieved at scale? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6:00 PM - 8:00 PM | The official after party Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:40 PM | The personalization playbook: unpacking the possibilities -From rewards, and targeted offers to robo-advice: what role can personalization play in banks’ differentiation strategy?
-Serving the segment of one: how can banks effectively harness analytics for customer-understanding and personalization?
-Right-product, right-customer, right-time: how can customer data be harnessed to successfully identify opportunities?
-Striking the right balance between helpful and intrusive: what are the key considerations?
-Emails, texts, or calls: personalizing the customer journey offering the customer choice of channel
-From data quality to accurate predictive models: what are the greatest barriers to effective personalization?
-How can banks leverage customer data for personalization while ensuring data protection and compliance? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Towards the AI-driven bank: the potential and the prerequisites -From virtual assistants to marketing: where will generative AI have the biggest impact?
-From customer segmentation to automated messaging: how can generative AI enhance marketing strategies?
-Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
-Empowering the citizen developer: boosting employee confidence to use AI more confidently and consciously
-Overcoming bias: what steps must be taken to ensure AI is used ethically?
-Data privacy compliance: how can banks ensure data protection while unlocking the benefits of AI?
-Ensuring responsible AI governance: how can banks proactively anticipate regulators concerns? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:25 PM | Welcome remarks and group introductions Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:45 PM | What's next for embedded finance innovation? Presentation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Achieving digital resilience for financial institutions
- Agile, dynamic, innovative: building the bank of tomorrow
- AI and fraud: a double-edged sword?
- AI's role in improving executive decisions
- BaaS in action: the Fifth Third journey
- Bank-FinTech partnership success: the key considerations
- Banking and payment strategies for a new era
- Banking-as-a-Service: navigating the opportunities and risks
- Building a best-in-class mobile app
- Creating secure frameworks for AI in FS: what now, where next?
- Customer-driven banking: setting the pace of innovation
- Decoding customer insights: what your customers are telling us that they may not be telling you�
- Defining your partnership strategy | interactive peer-to-peer discussions
- Driving impact through customer engagement; Scotiabank's partnership with Personetics
- Economic outlook | Housing, real estate, consumer debt: how will the markets evolve?
- Embedded finance | interactive peer-to-peer discussions
- Empowering customers in an era of open innovation
- Enhancing the borrower experience
- Everbank's Digital Shift with Backbase
- FedNow real-time payments: assessing the state of play
- Fighting payments fraud in a digital and instant era
- Global cross-border payments: the latest developments
- Laying the foundations for AI: mapping a pathway to data maturity
- Leveraging modern identity solutions for seamless digital experiences
- Lunch break
- Modernizing banking and payments for the digital age
- MoneyLIVE: North America | Speaker Briefing
- Navigating real-time payments fraud
- Networking break
- Opening remarks
- Operational and digital transformation: defining your priorities
- PFM, savings and wealth management: unlocking the opportunities
- Readying for new rails: what now, where next?
- Real-time payments, real-time fraud threats: safeguarding B2B transactions
- Refreshment break
- Riding the next wave of consumer payments innovation
- Seamless, speedy, secure: delivering frictionless onboarding
- Staying ahead in the payments game
- Stemming the tide of APP fraud
- The embedded finance gameplan: distribution in the platform economy
- The evolution of banking fraud and counter fraud: keeping one step ahead
- The intersection between physical and digital strategy: creating connected customer journeys
- The official after party
- The personalization playbook: unpacking the possibilities
- Towards the AI-driven bank: the potential and the prerequisites
- Welcome remarks and group introductions
- What's next for embedded finance innovation?
| 4:40 PM - 5:10 PM | Achieving digital resilience for financial institutions -Building a digitally resilient organization: what are the key priorities? -Disaster recovery planning: how can banks ensure business continuity at speed? -From vulnerability assessments to employee training: how can the risk of IT outages be minimized further? -From firewalls to encryption: how can cyber security strategies be strengthened? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:40 PM | Agile, dynamic, innovative: building the bank of tomorrow Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:15 PM | AI and fraud: a double-edged sword? -Synthetic identity, deepfakes, and automated hacking: what new AI-based fraud trends are emerging? And how should customers be protected?
-To what extent can advancements in biometric authentication help combat the rise of AI-based fraud?
-Harnessing AI for fraud detection: overcoming the limitations of rule-based counter fraud and supercharging real-time fraud detection
-Navigating the AI compliance minefield: anticipating the challenges to come Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:30 PM | AI's role in improving executive decisions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | BaaS in action: the Fifth Third journey Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:40 AM | Bank-FinTech partnership success: the key considerations -Developing a partnership gameplan: where and when is partnering the right option?
-Forecasting growth areas for FinTech investment: what areas are most ripe for growth and bank-fintech collaboration?
-From technological expertise to quicker time to market: what can both parties stand to gain?
-Moving away from silos: enabling successful alignment through integration of partners across the institution Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | Banking and payment strategies for a new era -Personalized, proactive, seamless: what’s next for CX-driven growth? -How can banks win the fight for the customer through effective product innovation? -Charting the future of payments innovation for 2024 and beyond: areas to watch BaaS, embedded finance and beyond: navigating new business models in the open ecosystem -Digital transformation: how will strategies and priorities vary between regional and national players? -Generative AI, beyond the hype: how significant will the impact be? What hurdles must be overcome? -Competing in a BigTech-dominated digital landscape: what more can banks do to compete effectively? Leaders' forum | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:20 AM | Banking-as-a-Service: navigating the opportunities and risks -Assessing the benefits of BaaS for banks: leveraging new distribution networks, cracking new customer segments, and speeding up time to market
-Finding your BaaS niche: identifying gaps in the market and developing your proposition
-Managing third-party partnership risk: how can banks ensure compliance and mitigate third-party failure in an increasingly open ecosystem?
-Bank-fintech integration: what are the paint points to overcome? And how can banks rise to the challenge?
-From lending and payments to full white-label banking platforms: which areas are ripe for BaaS growth? And what’s next for BaaS business models? Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:30 AM | Building a best-in-class mobile app Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:30 PM - 1:50 PM | Creating secure frameworks for AI in FS: what now, where next? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:05 AM - 9:20 AM | Customer-driven banking: setting the pace of innovation Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Decoding customer insights: what your customers are telling us that they may not be telling you� Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM - 1:00 PM | Defining your partnership strategy | interactive peer-to-peer discussions Delegates will break out into five groups to discuss the following areas of consideration for developing successful bank-FinTech partnership strategies:
-Assessing where and when partnering is the right option
-Partnering, acquiring or something else: deciding on the right model for you
-Key considerations for banks and FinTechs when selecting partners
-Ensuring ongoing successful Bank-FinTech integration and culture alignment
Followed by group feedback. Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Driving impact through customer engagement; Scotiabank's partnership with Personetics Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Economic outlook | Housing, real estate, consumer debt: how will the markets evolve? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:45 PM - 3:40 PM | Embedded finance | interactive peer-to-peer discussions Delegates will discuss the key considerations and opportunities in the embedded finance landscape before feeding back to the moderator
-Understanding the revenue models available
-Identifying the right channels in today’s digital landscape
-Overcoming the biggest hurdles to seamless embedded experiences
-Maintaining security in an increasingly embedded landscape
-Envisioning the future of value-adding embedded experiences
Followed by group feedback Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Empowering customers in an era of open innovation Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Enhancing the borrower experience -Transparency, speed, simplicity: what are the CX priorities, and how do requirements vary across a range of lending products?
-From student debt to mortgages to SMB lending: where should banks focus their efforts first?
-What more can be done to improve access to lending in underserved communities?
-From personalization to faster decisioning: how will AI transform the borrower experience?
-BNPL, Microloans and beyond: how must lenders prepare for emerging propositions and digital competitors?
-Blue sky thinking: envisioning the borrower experience of 2030 Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:30 PM | Everbank's Digital Shift with Backbase Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:35 AM | FedNow real-time payments: assessing the state of play Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Fighting payments fraud in a digital and instant era Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:05 PM | Global cross-border payments: the latest developments -Achieving real-time cross-border connectivity: where is the US on this journey?
-From IXB to FedNow’s international expansion: on what timescale can we expect real-time payments to go global?
-Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
-Intelligent routing, data security, API harmonisation: what are the biggest hurdles to developing seamless global payments today?
-To what extent will the migration to ISO 20022 simplify cross border payments? And how can enriched payments data be harnessed?
-Fraud and security in an real-time cross-border payments ecosystem: what are the key considerations?
-What role will CBDCs or blockchain rails play in shaping the future of cross border payments?
-Fraud and security in an instant, cross-border payments ecosystem: what are the key considerations? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:50 PM - 2:10 PM | Laying the foundations for AI: mapping a pathway to data maturity -Tapping quality data sources: where should banks concentrate investment?
-Accessing data in real-time: what are the hurdles and how should bank strategies adapt?
-To what extent is synthetic data the silver bullet to overcoming the challenges of accessing real data?
-What steps can organizations take to structure data and make it usable for driving insights?
-Legacy data management: overcoming siloes and streamlining collection, storage and analysis of data Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Leveraging modern identity solutions for seamless digital experiences Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:30 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM - 9:40 AM | Modernizing banking and payments for the digital age Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:00 PM - 4:30 PM | MoneyLIVE: North America | Speaker Briefing Please find the Zoom details below: Join Zoom Meeting https://us02web.zoom.us/j/84494916464?pwd=MWhyY1NIckV6QlVEcTVQOVYyTkJtUT09 Zoom meeting | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Navigating real-time payments fraud Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM - 11:15 AM | Networking break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:00 AM - 9:05 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:30 AM - 9:35 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:30 PM - 6:00 PM | Operational and digital transformation: defining your priorities -One size does not fit all: what are the key considerations when designing a digital roadmap and what are the pitfalls to avoid? -From data to skillsets to infrastructure: how can banks effectively assess digital maturity and identify areas for improvement? -Front, middle, and back-end: identifying how challenges and needs differ across the enterprise -From employee empowerment to data management: where can automation realize the greatest benefit? -Lean thinking and agile teams: how can organisational structures be optimised? -From process optimization to cost reduction: how can analytics improve operational efficiency? -Getting smart about smart contracts: where can blockchain technology revolutionize operations? -Attracting and retaining best-on-class talent: competing in today’s fast-paced digital environment Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | PFM, savings and wealth management: unlocking the opportunities Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 1:00 PM | Readying for new rails: what now, where next? -FedNow: how significant has uptake been and what will take to reach wide-scale adoption?
-What are the challenges of offering real time settlement 24/7 and how can banks rise to the challenge?
-Intelligent routing: what role will AI and ML play in facilitating payment rail innovation?
-Grasping the potential of ISO 20022: what new value-added service and revenue streams could enriched data open up for banks?
-From data-driven business insights, to cash flow and treasury: what more can banks do to add value for merchants?
-Tokenization, stablecoins and CBDCs: to what extent will blockchain prove transformational as an alternative payment rail? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Real-time payments, real-time fraud threats: safeguarding B2B transactions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 11:30 AM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:45 PM - 4:20 PM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Riding the next wave of consumer payments innovation -Tap-to-pay, open banking payments and beyond: how are alternative payment methods shaking up the payments value chain?
-Accelerating the transition to a cashless economy: where are we now and what innovations could be the catalyst?
-eCommerce, social media, marketplaces: which channels should banks prioritize in their embedded payments strategy?
-Digging into BNPL: how can banks develop a competitive proposition to rival BigTech, FinTech and wallets? Where are the opportunities for differentiation?
-Seamless and secure: leveraging the power of biometrics in today’s digital payments environment
-The future of wallets: how might digital currencies be integrated into wallet propositions? Who might lead the way?
-Lessons from Asia and Europe: which payment innovations have yielded long-term success? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Seamless, speedy, secure: delivering frictionless onboarding -The quest for seamless onboarding in a BigTech-led world: what level of experience do customers expect? -Avoiding abandonment: what hurdles must be overcome to achieve higher conversions? -How can new technologies transform the onboarding experience for both retail customers and businesses? -Providing support where it’s needed: how can human intervention best be integrated into a primarily digital process? -Adding value in the onboarding experience: harnessing data for cross-selling and up-selling Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Staying ahead in the payments game Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | Stemming the tide of APP fraud Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:20 AM - 11:00 AM | The embedded finance gameplan: distribution in the platform economy -Defining your ecosystem strategy: how and where can banks fit into this new value chain?
-eCommerce giants, BigTech, or niche fintech players: identifying the best partners for you
-Being where the customer is: how to identify the right channels in today’s digital landscape
-Ownership of the customer journey versus new distribution channels: weighing up the trade-off
-Ensuring superb customer interactions in an increasingly embedded landscape
-What is the key to success in working with platforms and marketplaces? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | The evolution of banking fraud and counter fraud: keeping one step ahead -From synthetic identity to deepfake fraud: how do counter fraud strategies need to adapt to emerging new fraud trends?
-Customer education: what more can banks do to encourage responsible, fraud-conscious behavior?
-Balancing convenience with security: what level of friction will customers tolerate?
-Leveraging alternative data sources: what data sources are of most value and how can banks best utilize them?
-A spotlight on biometric advancements: how can banks leverage emerging technologies to strengthen counter fraud practices?
-The evolving regulatory landscape: will a national fraud database become a reality? And will a contingent reimbursement model for online scams become the norm?
-Overcoming fragmentation and silos: creating a holistic and institution-wide approach in the fight against fraud Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | The intersection between physical and digital strategy: creating connected customer journeys -Creating a multi-channel strategy: maintaining customer choice throughout the journey
-The changing role of the branch: what value can brick and mortar bring to today’s digital world?
-Educating and empowering: how can banks grow customer confidence in digital offerings? Could branches become digital education hubs for customers?
-How might the role of the bank teller evolve and what new skill sets might be required?
-From self-service kiosks to video banking: which in-branch technologies should banks invest in?
-From Gen Alpha to retirees: creating customer experiences that serve a range of demographics
-Orchestrating a seamless journey between physical and digital, and back again: what are the keys to success?
-From real-time analytics to connected data portals: how can a holistic view of the customer be achieved at scale? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6:00 PM - 8:00 PM | The official after party Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:40 PM | The personalization playbook: unpacking the possibilities -From rewards, and targeted offers to robo-advice: what role can personalization play in banks’ differentiation strategy?
-Serving the segment of one: how can banks effectively harness analytics for customer-understanding and personalization?
-Right-product, right-customer, right-time: how can customer data be harnessed to successfully identify opportunities?
-Striking the right balance between helpful and intrusive: what are the key considerations?
-Emails, texts, or calls: personalizing the customer journey offering the customer choice of channel
-From data quality to accurate predictive models: what are the greatest barriers to effective personalization?
-How can banks leverage customer data for personalization while ensuring data protection and compliance? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Towards the AI-driven bank: the potential and the prerequisites -From virtual assistants to marketing: where will generative AI have the biggest impact?
-From customer segmentation to automated messaging: how can generative AI enhance marketing strategies?
-Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
-Empowering the citizen developer: boosting employee confidence to use AI more confidently and consciously
-Overcoming bias: what steps must be taken to ensure AI is used ethically?
-Data privacy compliance: how can banks ensure data protection while unlocking the benefits of AI?
-Ensuring responsible AI governance: how can banks proactively anticipate regulators concerns? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:25 PM | Welcome remarks and group introductions Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:45 PM | What's next for embedded finance innovation? Presentation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Achieving digital resilience for financial institutions
- Agile, dynamic, innovative: building the bank of tomorrow
- AI and fraud: a double-edged sword?
- AI's role in improving executive decisions
- BaaS in action: the Fifth Third journey
- Bank-FinTech partnership success: the key considerations
- Banking and payment strategies for a new era
- Banking-as-a-Service: navigating the opportunities and risks
- Building a best-in-class mobile app
- Creating secure frameworks for AI in FS: what now, where next?
- Customer-driven banking: setting the pace of innovation
- Decoding customer insights: what your customers are telling us that they may not be telling you�
- Defining your partnership strategy | interactive peer-to-peer discussions
- Driving impact through customer engagement; Scotiabank's partnership with Personetics
- Economic outlook | Housing, real estate, consumer debt: how will the markets evolve?
- Embedded finance | interactive peer-to-peer discussions
- Empowering customers in an era of open innovation
- Enhancing the borrower experience
- Everbank's Digital Shift with Backbase
- FedNow real-time payments: assessing the state of play
- Fighting payments fraud in a digital and instant era
- Global cross-border payments: the latest developments
- Laying the foundations for AI: mapping a pathway to data maturity
- Leveraging modern identity solutions for seamless digital experiences
- Lunch break
- Modernizing banking and payments for the digital age
- MoneyLIVE: North America | Speaker Briefing
- Navigating real-time payments fraud
- Networking break
- Opening remarks
- Operational and digital transformation: defining your priorities
- PFM, savings and wealth management: unlocking the opportunities
- Readying for new rails: what now, where next?
- Real-time payments, real-time fraud threats: safeguarding B2B transactions
- Refreshment break
- Riding the next wave of consumer payments innovation
- Seamless, speedy, secure: delivering frictionless onboarding
- Staying ahead in the payments game
- Stemming the tide of APP fraud
- The embedded finance gameplan: distribution in the platform economy
- The evolution of banking fraud and counter fraud: keeping one step ahead
- The intersection between physical and digital strategy: creating connected customer journeys
- The official after party
- The personalization playbook: unpacking the possibilities
- Towards the AI-driven bank: the potential and the prerequisites
- Welcome remarks and group introductions
- What's next for embedded finance innovation?
| 4:40 PM - 5:10 PM | Achieving digital resilience for financial institutions -Building a digitally resilient organization: what are the key priorities? -Disaster recovery planning: how can banks ensure business continuity at speed? -From vulnerability assessments to employee training: how can the risk of IT outages be minimized further? -From firewalls to encryption: how can cyber security strategies be strengthened? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:40 PM | Agile, dynamic, innovative: building the bank of tomorrow Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:15 PM | AI and fraud: a double-edged sword? -Synthetic identity, deepfakes, and automated hacking: what new AI-based fraud trends are emerging? And how should customers be protected?
-To what extent can advancements in biometric authentication help combat the rise of AI-based fraud?
-Harnessing AI for fraud detection: overcoming the limitations of rule-based counter fraud and supercharging real-time fraud detection
-Navigating the AI compliance minefield: anticipating the challenges to come Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:30 PM | AI's role in improving executive decisions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | BaaS in action: the Fifth Third journey Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:40 AM | Bank-FinTech partnership success: the key considerations -Developing a partnership gameplan: where and when is partnering the right option?
-Forecasting growth areas for FinTech investment: what areas are most ripe for growth and bank-fintech collaboration?
-From technological expertise to quicker time to market: what can both parties stand to gain?
-Moving away from silos: enabling successful alignment through integration of partners across the institution Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | Banking and payment strategies for a new era -Personalized, proactive, seamless: what’s next for CX-driven growth? -How can banks win the fight for the customer through effective product innovation? -Charting the future of payments innovation for 2024 and beyond: areas to watch BaaS, embedded finance and beyond: navigating new business models in the open ecosystem -Digital transformation: how will strategies and priorities vary between regional and national players? -Generative AI, beyond the hype: how significant will the impact be? What hurdles must be overcome? -Competing in a BigTech-dominated digital landscape: what more can banks do to compete effectively? Leaders' forum | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:20 AM | Banking-as-a-Service: navigating the opportunities and risks -Assessing the benefits of BaaS for banks: leveraging new distribution networks, cracking new customer segments, and speeding up time to market
-Finding your BaaS niche: identifying gaps in the market and developing your proposition
-Managing third-party partnership risk: how can banks ensure compliance and mitigate third-party failure in an increasingly open ecosystem?
-Bank-fintech integration: what are the paint points to overcome? And how can banks rise to the challenge?
-From lending and payments to full white-label banking platforms: which areas are ripe for BaaS growth? And what’s next for BaaS business models? Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:30 AM | Building a best-in-class mobile app Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:30 PM - 1:50 PM | Creating secure frameworks for AI in FS: what now, where next? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:05 AM - 9:20 AM | Customer-driven banking: setting the pace of innovation Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Decoding customer insights: what your customers are telling us that they may not be telling you� Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM - 1:00 PM | Defining your partnership strategy | interactive peer-to-peer discussions Delegates will break out into five groups to discuss the following areas of consideration for developing successful bank-FinTech partnership strategies:
-Assessing where and when partnering is the right option
-Partnering, acquiring or something else: deciding on the right model for you
-Key considerations for banks and FinTechs when selecting partners
-Ensuring ongoing successful Bank-FinTech integration and culture alignment
Followed by group feedback. Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Driving impact through customer engagement; Scotiabank's partnership with Personetics Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Economic outlook | Housing, real estate, consumer debt: how will the markets evolve? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:45 PM - 3:40 PM | Embedded finance | interactive peer-to-peer discussions Delegates will discuss the key considerations and opportunities in the embedded finance landscape before feeding back to the moderator
-Understanding the revenue models available
-Identifying the right channels in today’s digital landscape
-Overcoming the biggest hurdles to seamless embedded experiences
-Maintaining security in an increasingly embedded landscape
-Envisioning the future of value-adding embedded experiences
Followed by group feedback Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Empowering customers in an era of open innovation Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Enhancing the borrower experience -Transparency, speed, simplicity: what are the CX priorities, and how do requirements vary across a range of lending products?
-From student debt to mortgages to SMB lending: where should banks focus their efforts first?
-What more can be done to improve access to lending in underserved communities?
-From personalization to faster decisioning: how will AI transform the borrower experience?
-BNPL, Microloans and beyond: how must lenders prepare for emerging propositions and digital competitors?
-Blue sky thinking: envisioning the borrower experience of 2030 Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:30 PM | Everbank's Digital Shift with Backbase Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:35 AM | FedNow real-time payments: assessing the state of play Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Fighting payments fraud in a digital and instant era Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:05 PM | Global cross-border payments: the latest developments -Achieving real-time cross-border connectivity: where is the US on this journey?
-From IXB to FedNow’s international expansion: on what timescale can we expect real-time payments to go global?
-Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
-Intelligent routing, data security, API harmonisation: what are the biggest hurdles to developing seamless global payments today?
-To what extent will the migration to ISO 20022 simplify cross border payments? And how can enriched payments data be harnessed?
-Fraud and security in an real-time cross-border payments ecosystem: what are the key considerations?
-What role will CBDCs or blockchain rails play in shaping the future of cross border payments?
-Fraud and security in an instant, cross-border payments ecosystem: what are the key considerations? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:50 PM - 2:10 PM | Laying the foundations for AI: mapping a pathway to data maturity -Tapping quality data sources: where should banks concentrate investment?
-Accessing data in real-time: what are the hurdles and how should bank strategies adapt?
-To what extent is synthetic data the silver bullet to overcoming the challenges of accessing real data?
-What steps can organizations take to structure data and make it usable for driving insights?
-Legacy data management: overcoming siloes and streamlining collection, storage and analysis of data Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Leveraging modern identity solutions for seamless digital experiences Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:30 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM - 9:40 AM | Modernizing banking and payments for the digital age Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:00 PM - 4:30 PM | MoneyLIVE: North America | Speaker Briefing Please find the Zoom details below: Join Zoom Meeting https://us02web.zoom.us/j/84494916464?pwd=MWhyY1NIckV6QlVEcTVQOVYyTkJtUT09 Zoom meeting | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Navigating real-time payments fraud Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM - 11:15 AM | Networking break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:00 AM - 9:05 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:30 AM - 9:35 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:30 PM - 6:00 PM | Operational and digital transformation: defining your priorities -One size does not fit all: what are the key considerations when designing a digital roadmap and what are the pitfalls to avoid? -From data to skillsets to infrastructure: how can banks effectively assess digital maturity and identify areas for improvement? -Front, middle, and back-end: identifying how challenges and needs differ across the enterprise -From employee empowerment to data management: where can automation realize the greatest benefit? -Lean thinking and agile teams: how can organisational structures be optimised? -From process optimization to cost reduction: how can analytics improve operational efficiency? -Getting smart about smart contracts: where can blockchain technology revolutionize operations? -Attracting and retaining best-on-class talent: competing in today’s fast-paced digital environment Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | PFM, savings and wealth management: unlocking the opportunities Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 1:00 PM | Readying for new rails: what now, where next? -FedNow: how significant has uptake been and what will take to reach wide-scale adoption?
-What are the challenges of offering real time settlement 24/7 and how can banks rise to the challenge?
-Intelligent routing: what role will AI and ML play in facilitating payment rail innovation?
-Grasping the potential of ISO 20022: what new value-added service and revenue streams could enriched data open up for banks?
-From data-driven business insights, to cash flow and treasury: what more can banks do to add value for merchants?
-Tokenization, stablecoins and CBDCs: to what extent will blockchain prove transformational as an alternative payment rail? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Real-time payments, real-time fraud threats: safeguarding B2B transactions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 11:30 AM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:45 PM - 4:20 PM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Riding the next wave of consumer payments innovation -Tap-to-pay, open banking payments and beyond: how are alternative payment methods shaking up the payments value chain?
-Accelerating the transition to a cashless economy: where are we now and what innovations could be the catalyst?
-eCommerce, social media, marketplaces: which channels should banks prioritize in their embedded payments strategy?
-Digging into BNPL: how can banks develop a competitive proposition to rival BigTech, FinTech and wallets? Where are the opportunities for differentiation?
-Seamless and secure: leveraging the power of biometrics in today’s digital payments environment
-The future of wallets: how might digital currencies be integrated into wallet propositions? Who might lead the way?
-Lessons from Asia and Europe: which payment innovations have yielded long-term success? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Seamless, speedy, secure: delivering frictionless onboarding -The quest for seamless onboarding in a BigTech-led world: what level of experience do customers expect? -Avoiding abandonment: what hurdles must be overcome to achieve higher conversions? -How can new technologies transform the onboarding experience for both retail customers and businesses? -Providing support where it’s needed: how can human intervention best be integrated into a primarily digital process? -Adding value in the onboarding experience: harnessing data for cross-selling and up-selling Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Staying ahead in the payments game Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | Stemming the tide of APP fraud Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:20 AM - 11:00 AM | The embedded finance gameplan: distribution in the platform economy -Defining your ecosystem strategy: how and where can banks fit into this new value chain?
-eCommerce giants, BigTech, or niche fintech players: identifying the best partners for you
-Being where the customer is: how to identify the right channels in today’s digital landscape
-Ownership of the customer journey versus new distribution channels: weighing up the trade-off
-Ensuring superb customer interactions in an increasingly embedded landscape
-What is the key to success in working with platforms and marketplaces? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | The evolution of banking fraud and counter fraud: keeping one step ahead -From synthetic identity to deepfake fraud: how do counter fraud strategies need to adapt to emerging new fraud trends?
-Customer education: what more can banks do to encourage responsible, fraud-conscious behavior?
-Balancing convenience with security: what level of friction will customers tolerate?
-Leveraging alternative data sources: what data sources are of most value and how can banks best utilize them?
-A spotlight on biometric advancements: how can banks leverage emerging technologies to strengthen counter fraud practices?
-The evolving regulatory landscape: will a national fraud database become a reality? And will a contingent reimbursement model for online scams become the norm?
-Overcoming fragmentation and silos: creating a holistic and institution-wide approach in the fight against fraud Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | The intersection between physical and digital strategy: creating connected customer journeys -Creating a multi-channel strategy: maintaining customer choice throughout the journey
-The changing role of the branch: what value can brick and mortar bring to today’s digital world?
-Educating and empowering: how can banks grow customer confidence in digital offerings? Could branches become digital education hubs for customers?
-How might the role of the bank teller evolve and what new skill sets might be required?
-From self-service kiosks to video banking: which in-branch technologies should banks invest in?
-From Gen Alpha to retirees: creating customer experiences that serve a range of demographics
-Orchestrating a seamless journey between physical and digital, and back again: what are the keys to success?
-From real-time analytics to connected data portals: how can a holistic view of the customer be achieved at scale? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6:00 PM - 8:00 PM | The official after party Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:40 PM | The personalization playbook: unpacking the possibilities -From rewards, and targeted offers to robo-advice: what role can personalization play in banks’ differentiation strategy?
-Serving the segment of one: how can banks effectively harness analytics for customer-understanding and personalization?
-Right-product, right-customer, right-time: how can customer data be harnessed to successfully identify opportunities?
-Striking the right balance between helpful and intrusive: what are the key considerations?
-Emails, texts, or calls: personalizing the customer journey offering the customer choice of channel
-From data quality to accurate predictive models: what are the greatest barriers to effective personalization?
-How can banks leverage customer data for personalization while ensuring data protection and compliance? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Towards the AI-driven bank: the potential and the prerequisites -From virtual assistants to marketing: where will generative AI have the biggest impact?
-From customer segmentation to automated messaging: how can generative AI enhance marketing strategies?
-Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
-Empowering the citizen developer: boosting employee confidence to use AI more confidently and consciously
-Overcoming bias: what steps must be taken to ensure AI is used ethically?
-Data privacy compliance: how can banks ensure data protection while unlocking the benefits of AI?
-Ensuring responsible AI governance: how can banks proactively anticipate regulators concerns? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:25 PM | Welcome remarks and group introductions Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:45 PM | What's next for embedded finance innovation? Presentation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Achieving digital resilience for financial institutions
- Agile, dynamic, innovative: building the bank of tomorrow
- AI and fraud: a double-edged sword?
- AI's role in improving executive decisions
- BaaS in action: the Fifth Third journey
- Bank-FinTech partnership success: the key considerations
- Banking and payment strategies for a new era
- Banking-as-a-Service: navigating the opportunities and risks
- Building a best-in-class mobile app
- Creating secure frameworks for AI in FS: what now, where next?
- Customer-driven banking: setting the pace of innovation
- Decoding customer insights: what your customers are telling us that they may not be telling you�
- Defining your partnership strategy | interactive peer-to-peer discussions
- Driving impact through customer engagement; Scotiabank's partnership with Personetics
- Economic outlook | Housing, real estate, consumer debt: how will the markets evolve?
- Embedded finance | interactive peer-to-peer discussions
- Empowering customers in an era of open innovation
- Enhancing the borrower experience
- Everbank's Digital Shift with Backbase
- FedNow real-time payments: assessing the state of play
- Fighting payments fraud in a digital and instant era
- Global cross-border payments: the latest developments
- Laying the foundations for AI: mapping a pathway to data maturity
- Leveraging modern identity solutions for seamless digital experiences
- Lunch break
- Modernizing banking and payments for the digital age
- MoneyLIVE: North America | Speaker Briefing
- Navigating real-time payments fraud
- Networking break
- Opening remarks
- Operational and digital transformation: defining your priorities
- PFM, savings and wealth management: unlocking the opportunities
- Readying for new rails: what now, where next?
- Real-time payments, real-time fraud threats: safeguarding B2B transactions
- Refreshment break
- Riding the next wave of consumer payments innovation
- Seamless, speedy, secure: delivering frictionless onboarding
- Staying ahead in the payments game
- Stemming the tide of APP fraud
- The embedded finance gameplan: distribution in the platform economy
- The evolution of banking fraud and counter fraud: keeping one step ahead
- The intersection between physical and digital strategy: creating connected customer journeys
- The official after party
- The personalization playbook: unpacking the possibilities
- Towards the AI-driven bank: the potential and the prerequisites
- Welcome remarks and group introductions
- What's next for embedded finance innovation?
| 4:40 PM - 5:10 PM | Achieving digital resilience for financial institutions -Building a digitally resilient organization: what are the key priorities? -Disaster recovery planning: how can banks ensure business continuity at speed? -From vulnerability assessments to employee training: how can the risk of IT outages be minimized further? -From firewalls to encryption: how can cyber security strategies be strengthened? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:40 PM | Agile, dynamic, innovative: building the bank of tomorrow Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:15 PM | AI and fraud: a double-edged sword? -Synthetic identity, deepfakes, and automated hacking: what new AI-based fraud trends are emerging? And how should customers be protected?
-To what extent can advancements in biometric authentication help combat the rise of AI-based fraud?
-Harnessing AI for fraud detection: overcoming the limitations of rule-based counter fraud and supercharging real-time fraud detection
-Navigating the AI compliance minefield: anticipating the challenges to come Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:30 PM | AI's role in improving executive decisions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | BaaS in action: the Fifth Third journey Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:40 AM | Bank-FinTech partnership success: the key considerations -Developing a partnership gameplan: where and when is partnering the right option?
-Forecasting growth areas for FinTech investment: what areas are most ripe for growth and bank-fintech collaboration?
-From technological expertise to quicker time to market: what can both parties stand to gain?
-Moving away from silos: enabling successful alignment through integration of partners across the institution Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | Banking and payment strategies for a new era -Personalized, proactive, seamless: what’s next for CX-driven growth? -How can banks win the fight for the customer through effective product innovation? -Charting the future of payments innovation for 2024 and beyond: areas to watch BaaS, embedded finance and beyond: navigating new business models in the open ecosystem -Digital transformation: how will strategies and priorities vary between regional and national players? -Generative AI, beyond the hype: how significant will the impact be? What hurdles must be overcome? -Competing in a BigTech-dominated digital landscape: what more can banks do to compete effectively? Leaders' forum | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:20 AM | Banking-as-a-Service: navigating the opportunities and risks -Assessing the benefits of BaaS for banks: leveraging new distribution networks, cracking new customer segments, and speeding up time to market
-Finding your BaaS niche: identifying gaps in the market and developing your proposition
-Managing third-party partnership risk: how can banks ensure compliance and mitigate third-party failure in an increasingly open ecosystem?
-Bank-fintech integration: what are the paint points to overcome? And how can banks rise to the challenge?
-From lending and payments to full white-label banking platforms: which areas are ripe for BaaS growth? And what’s next for BaaS business models? Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:30 AM | Building a best-in-class mobile app Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:30 PM - 1:50 PM | Creating secure frameworks for AI in FS: what now, where next? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:05 AM - 9:20 AM | Customer-driven banking: setting the pace of innovation Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Decoding customer insights: what your customers are telling us that they may not be telling you� Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM - 1:00 PM | Defining your partnership strategy | interactive peer-to-peer discussions Delegates will break out into five groups to discuss the following areas of consideration for developing successful bank-FinTech partnership strategies:
-Assessing where and when partnering is the right option
-Partnering, acquiring or something else: deciding on the right model for you
-Key considerations for banks and FinTechs when selecting partners
-Ensuring ongoing successful Bank-FinTech integration and culture alignment
Followed by group feedback. Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Driving impact through customer engagement; Scotiabank's partnership with Personetics Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Economic outlook | Housing, real estate, consumer debt: how will the markets evolve? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:45 PM - 3:40 PM | Embedded finance | interactive peer-to-peer discussions Delegates will discuss the key considerations and opportunities in the embedded finance landscape before feeding back to the moderator
-Understanding the revenue models available
-Identifying the right channels in today’s digital landscape
-Overcoming the biggest hurdles to seamless embedded experiences
-Maintaining security in an increasingly embedded landscape
-Envisioning the future of value-adding embedded experiences
Followed by group feedback Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Empowering customers in an era of open innovation Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Enhancing the borrower experience -Transparency, speed, simplicity: what are the CX priorities, and how do requirements vary across a range of lending products?
-From student debt to mortgages to SMB lending: where should banks focus their efforts first?
-What more can be done to improve access to lending in underserved communities?
-From personalization to faster decisioning: how will AI transform the borrower experience?
-BNPL, Microloans and beyond: how must lenders prepare for emerging propositions and digital competitors?
-Blue sky thinking: envisioning the borrower experience of 2030 Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:30 PM | Everbank's Digital Shift with Backbase Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:35 AM | FedNow real-time payments: assessing the state of play Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Fighting payments fraud in a digital and instant era Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:05 PM | Global cross-border payments: the latest developments -Achieving real-time cross-border connectivity: where is the US on this journey?
-From IXB to FedNow’s international expansion: on what timescale can we expect real-time payments to go global?
-Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
-Intelligent routing, data security, API harmonisation: what are the biggest hurdles to developing seamless global payments today?
-To what extent will the migration to ISO 20022 simplify cross border payments? And how can enriched payments data be harnessed?
-Fraud and security in an real-time cross-border payments ecosystem: what are the key considerations?
-What role will CBDCs or blockchain rails play in shaping the future of cross border payments?
-Fraud and security in an instant, cross-border payments ecosystem: what are the key considerations? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:50 PM - 2:10 PM | Laying the foundations for AI: mapping a pathway to data maturity -Tapping quality data sources: where should banks concentrate investment?
-Accessing data in real-time: what are the hurdles and how should bank strategies adapt?
-To what extent is synthetic data the silver bullet to overcoming the challenges of accessing real data?
-What steps can organizations take to structure data and make it usable for driving insights?
-Legacy data management: overcoming siloes and streamlining collection, storage and analysis of data Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Leveraging modern identity solutions for seamless digital experiences Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:30 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM - 9:40 AM | Modernizing banking and payments for the digital age Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:00 PM - 4:30 PM | MoneyLIVE: North America | Speaker Briefing Please find the Zoom details below: Join Zoom Meeting https://us02web.zoom.us/j/84494916464?pwd=MWhyY1NIckV6QlVEcTVQOVYyTkJtUT09 Zoom meeting | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Navigating real-time payments fraud Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM - 11:15 AM | Networking break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:00 AM - 9:05 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:30 AM - 9:35 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:30 PM - 6:00 PM | Operational and digital transformation: defining your priorities -One size does not fit all: what are the key considerations when designing a digital roadmap and what are the pitfalls to avoid? -From data to skillsets to infrastructure: how can banks effectively assess digital maturity and identify areas for improvement? -Front, middle, and back-end: identifying how challenges and needs differ across the enterprise -From employee empowerment to data management: where can automation realize the greatest benefit? -Lean thinking and agile teams: how can organisational structures be optimised? -From process optimization to cost reduction: how can analytics improve operational efficiency? -Getting smart about smart contracts: where can blockchain technology revolutionize operations? -Attracting and retaining best-on-class talent: competing in today’s fast-paced digital environment Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | PFM, savings and wealth management: unlocking the opportunities Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 1:00 PM | Readying for new rails: what now, where next? -FedNow: how significant has uptake been and what will take to reach wide-scale adoption?
-What are the challenges of offering real time settlement 24/7 and how can banks rise to the challenge?
-Intelligent routing: what role will AI and ML play in facilitating payment rail innovation?
-Grasping the potential of ISO 20022: what new value-added service and revenue streams could enriched data open up for banks?
-From data-driven business insights, to cash flow and treasury: what more can banks do to add value for merchants?
-Tokenization, stablecoins and CBDCs: to what extent will blockchain prove transformational as an alternative payment rail? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Real-time payments, real-time fraud threats: safeguarding B2B transactions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 11:30 AM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:45 PM - 4:20 PM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Riding the next wave of consumer payments innovation -Tap-to-pay, open banking payments and beyond: how are alternative payment methods shaking up the payments value chain?
-Accelerating the transition to a cashless economy: where are we now and what innovations could be the catalyst?
-eCommerce, social media, marketplaces: which channels should banks prioritize in their embedded payments strategy?
-Digging into BNPL: how can banks develop a competitive proposition to rival BigTech, FinTech and wallets? Where are the opportunities for differentiation?
-Seamless and secure: leveraging the power of biometrics in today’s digital payments environment
-The future of wallets: how might digital currencies be integrated into wallet propositions? Who might lead the way?
-Lessons from Asia and Europe: which payment innovations have yielded long-term success? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Seamless, speedy, secure: delivering frictionless onboarding -The quest for seamless onboarding in a BigTech-led world: what level of experience do customers expect? -Avoiding abandonment: what hurdles must be overcome to achieve higher conversions? -How can new technologies transform the onboarding experience for both retail customers and businesses? -Providing support where it’s needed: how can human intervention best be integrated into a primarily digital process? -Adding value in the onboarding experience: harnessing data for cross-selling and up-selling Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Staying ahead in the payments game Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | Stemming the tide of APP fraud Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:20 AM - 11:00 AM | The embedded finance gameplan: distribution in the platform economy -Defining your ecosystem strategy: how and where can banks fit into this new value chain?
-eCommerce giants, BigTech, or niche fintech players: identifying the best partners for you
-Being where the customer is: how to identify the right channels in today’s digital landscape
-Ownership of the customer journey versus new distribution channels: weighing up the trade-off
-Ensuring superb customer interactions in an increasingly embedded landscape
-What is the key to success in working with platforms and marketplaces? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | The evolution of banking fraud and counter fraud: keeping one step ahead -From synthetic identity to deepfake fraud: how do counter fraud strategies need to adapt to emerging new fraud trends?
-Customer education: what more can banks do to encourage responsible, fraud-conscious behavior?
-Balancing convenience with security: what level of friction will customers tolerate?
-Leveraging alternative data sources: what data sources are of most value and how can banks best utilize them?
-A spotlight on biometric advancements: how can banks leverage emerging technologies to strengthen counter fraud practices?
-The evolving regulatory landscape: will a national fraud database become a reality? And will a contingent reimbursement model for online scams become the norm?
-Overcoming fragmentation and silos: creating a holistic and institution-wide approach in the fight against fraud Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | The intersection between physical and digital strategy: creating connected customer journeys -Creating a multi-channel strategy: maintaining customer choice throughout the journey
-The changing role of the branch: what value can brick and mortar bring to today’s digital world?
-Educating and empowering: how can banks grow customer confidence in digital offerings? Could branches become digital education hubs for customers?
-How might the role of the bank teller evolve and what new skill sets might be required?
-From self-service kiosks to video banking: which in-branch technologies should banks invest in?
-From Gen Alpha to retirees: creating customer experiences that serve a range of demographics
-Orchestrating a seamless journey between physical and digital, and back again: what are the keys to success?
-From real-time analytics to connected data portals: how can a holistic view of the customer be achieved at scale? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6:00 PM - 8:00 PM | The official after party Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:40 PM | The personalization playbook: unpacking the possibilities -From rewards, and targeted offers to robo-advice: what role can personalization play in banks’ differentiation strategy?
-Serving the segment of one: how can banks effectively harness analytics for customer-understanding and personalization?
-Right-product, right-customer, right-time: how can customer data be harnessed to successfully identify opportunities?
-Striking the right balance between helpful and intrusive: what are the key considerations?
-Emails, texts, or calls: personalizing the customer journey offering the customer choice of channel
-From data quality to accurate predictive models: what are the greatest barriers to effective personalization?
-How can banks leverage customer data for personalization while ensuring data protection and compliance? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Towards the AI-driven bank: the potential and the prerequisites -From virtual assistants to marketing: where will generative AI have the biggest impact?
-From customer segmentation to automated messaging: how can generative AI enhance marketing strategies?
-Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
-Empowering the citizen developer: boosting employee confidence to use AI more confidently and consciously
-Overcoming bias: what steps must be taken to ensure AI is used ethically?
-Data privacy compliance: how can banks ensure data protection while unlocking the benefits of AI?
-Ensuring responsible AI governance: how can banks proactively anticipate regulators concerns? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:25 PM | Welcome remarks and group introductions Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:45 PM | What's next for embedded finance innovation? Presentation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Achieving digital resilience for financial institutions
- Agile, dynamic, innovative: building the bank of tomorrow
- AI and fraud: a double-edged sword?
- AI's role in improving executive decisions
- BaaS in action: the Fifth Third journey
- Bank-FinTech partnership success: the key considerations
- Banking and payment strategies for a new era
- Banking-as-a-Service: navigating the opportunities and risks
- Building a best-in-class mobile app
- Creating secure frameworks for AI in FS: what now, where next?
- Customer-driven banking: setting the pace of innovation
- Decoding customer insights: what your customers are telling us that they may not be telling you�
- Defining your partnership strategy | interactive peer-to-peer discussions
- Driving impact through customer engagement; Scotiabank's partnership with Personetics
- Economic outlook | Housing, real estate, consumer debt: how will the markets evolve?
- Embedded finance | interactive peer-to-peer discussions
- Empowering customers in an era of open innovation
- Enhancing the borrower experience
- Everbank's Digital Shift with Backbase
- FedNow real-time payments: assessing the state of play
- Fighting payments fraud in a digital and instant era
- Global cross-border payments: the latest developments
- Laying the foundations for AI: mapping a pathway to data maturity
- Leveraging modern identity solutions for seamless digital experiences
- Lunch break
- Modernizing banking and payments for the digital age
- MoneyLIVE: North America | Speaker Briefing
- Navigating real-time payments fraud
- Networking break
- Opening remarks
- Operational and digital transformation: defining your priorities
- PFM, savings and wealth management: unlocking the opportunities
- Readying for new rails: what now, where next?
- Real-time payments, real-time fraud threats: safeguarding B2B transactions
- Refreshment break
- Riding the next wave of consumer payments innovation
- Seamless, speedy, secure: delivering frictionless onboarding
- Staying ahead in the payments game
- Stemming the tide of APP fraud
- The embedded finance gameplan: distribution in the platform economy
- The evolution of banking fraud and counter fraud: keeping one step ahead
- The intersection between physical and digital strategy: creating connected customer journeys
- The official after party
- The personalization playbook: unpacking the possibilities
- Towards the AI-driven bank: the potential and the prerequisites
- Welcome remarks and group introductions
- What's next for embedded finance innovation?
| 4:40 PM - 5:10 PM | Achieving digital resilience for financial institutions -Building a digitally resilient organization: what are the key priorities? -Disaster recovery planning: how can banks ensure business continuity at speed? -From vulnerability assessments to employee training: how can the risk of IT outages be minimized further? -From firewalls to encryption: how can cyber security strategies be strengthened? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:40 PM | Agile, dynamic, innovative: building the bank of tomorrow Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:15 PM | AI and fraud: a double-edged sword? -Synthetic identity, deepfakes, and automated hacking: what new AI-based fraud trends are emerging? And how should customers be protected?
-To what extent can advancements in biometric authentication help combat the rise of AI-based fraud?
-Harnessing AI for fraud detection: overcoming the limitations of rule-based counter fraud and supercharging real-time fraud detection
-Navigating the AI compliance minefield: anticipating the challenges to come Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:30 PM | AI's role in improving executive decisions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | BaaS in action: the Fifth Third journey Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:40 AM | Bank-FinTech partnership success: the key considerations -Developing a partnership gameplan: where and when is partnering the right option?
-Forecasting growth areas for FinTech investment: what areas are most ripe for growth and bank-fintech collaboration?
-From technological expertise to quicker time to market: what can both parties stand to gain?
-Moving away from silos: enabling successful alignment through integration of partners across the institution Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | Banking and payment strategies for a new era -Personalized, proactive, seamless: what’s next for CX-driven growth? -How can banks win the fight for the customer through effective product innovation? -Charting the future of payments innovation for 2024 and beyond: areas to watch BaaS, embedded finance and beyond: navigating new business models in the open ecosystem -Digital transformation: how will strategies and priorities vary between regional and national players? -Generative AI, beyond the hype: how significant will the impact be? What hurdles must be overcome? -Competing in a BigTech-dominated digital landscape: what more can banks do to compete effectively? Leaders' forum | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:20 AM | Banking-as-a-Service: navigating the opportunities and risks -Assessing the benefits of BaaS for banks: leveraging new distribution networks, cracking new customer segments, and speeding up time to market
-Finding your BaaS niche: identifying gaps in the market and developing your proposition
-Managing third-party partnership risk: how can banks ensure compliance and mitigate third-party failure in an increasingly open ecosystem?
-Bank-fintech integration: what are the paint points to overcome? And how can banks rise to the challenge?
-From lending and payments to full white-label banking platforms: which areas are ripe for BaaS growth? And what’s next for BaaS business models? Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:30 AM | Building a best-in-class mobile app Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:30 PM - 1:50 PM | Creating secure frameworks for AI in FS: what now, where next? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:05 AM - 9:20 AM | Customer-driven banking: setting the pace of innovation Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Decoding customer insights: what your customers are telling us that they may not be telling you� Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM - 1:00 PM | Defining your partnership strategy | interactive peer-to-peer discussions Delegates will break out into five groups to discuss the following areas of consideration for developing successful bank-FinTech partnership strategies:
-Assessing where and when partnering is the right option
-Partnering, acquiring or something else: deciding on the right model for you
-Key considerations for banks and FinTechs when selecting partners
-Ensuring ongoing successful Bank-FinTech integration and culture alignment
Followed by group feedback. Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Driving impact through customer engagement; Scotiabank's partnership with Personetics Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Economic outlook | Housing, real estate, consumer debt: how will the markets evolve? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:45 PM - 3:40 PM | Embedded finance | interactive peer-to-peer discussions Delegates will discuss the key considerations and opportunities in the embedded finance landscape before feeding back to the moderator
-Understanding the revenue models available
-Identifying the right channels in today’s digital landscape
-Overcoming the biggest hurdles to seamless embedded experiences
-Maintaining security in an increasingly embedded landscape
-Envisioning the future of value-adding embedded experiences
Followed by group feedback Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Empowering customers in an era of open innovation Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Enhancing the borrower experience -Transparency, speed, simplicity: what are the CX priorities, and how do requirements vary across a range of lending products?
-From student debt to mortgages to SMB lending: where should banks focus their efforts first?
-What more can be done to improve access to lending in underserved communities?
-From personalization to faster decisioning: how will AI transform the borrower experience?
-BNPL, Microloans and beyond: how must lenders prepare for emerging propositions and digital competitors?
-Blue sky thinking: envisioning the borrower experience of 2030 Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:30 PM | Everbank's Digital Shift with Backbase Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:35 AM | FedNow real-time payments: assessing the state of play Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Fighting payments fraud in a digital and instant era Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:05 PM | Global cross-border payments: the latest developments -Achieving real-time cross-border connectivity: where is the US on this journey?
-From IXB to FedNow’s international expansion: on what timescale can we expect real-time payments to go global?
-Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
-Intelligent routing, data security, API harmonisation: what are the biggest hurdles to developing seamless global payments today?
-To what extent will the migration to ISO 20022 simplify cross border payments? And how can enriched payments data be harnessed?
-Fraud and security in an real-time cross-border payments ecosystem: what are the key considerations?
-What role will CBDCs or blockchain rails play in shaping the future of cross border payments?
-Fraud and security in an instant, cross-border payments ecosystem: what are the key considerations? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:50 PM - 2:10 PM | Laying the foundations for AI: mapping a pathway to data maturity -Tapping quality data sources: where should banks concentrate investment?
-Accessing data in real-time: what are the hurdles and how should bank strategies adapt?
-To what extent is synthetic data the silver bullet to overcoming the challenges of accessing real data?
-What steps can organizations take to structure data and make it usable for driving insights?
-Legacy data management: overcoming siloes and streamlining collection, storage and analysis of data Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Leveraging modern identity solutions for seamless digital experiences Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:30 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM - 9:40 AM | Modernizing banking and payments for the digital age Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:00 PM - 4:30 PM | MoneyLIVE: North America | Speaker Briefing Please find the Zoom details below: Join Zoom Meeting https://us02web.zoom.us/j/84494916464?pwd=MWhyY1NIckV6QlVEcTVQOVYyTkJtUT09 Zoom meeting | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Navigating real-time payments fraud Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM - 11:15 AM | Networking break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:00 AM - 9:05 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:30 AM - 9:35 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:30 PM - 6:00 PM | Operational and digital transformation: defining your priorities -One size does not fit all: what are the key considerations when designing a digital roadmap and what are the pitfalls to avoid? -From data to skillsets to infrastructure: how can banks effectively assess digital maturity and identify areas for improvement? -Front, middle, and back-end: identifying how challenges and needs differ across the enterprise -From employee empowerment to data management: where can automation realize the greatest benefit? -Lean thinking and agile teams: how can organisational structures be optimised? -From process optimization to cost reduction: how can analytics improve operational efficiency? -Getting smart about smart contracts: where can blockchain technology revolutionize operations? -Attracting and retaining best-on-class talent: competing in today’s fast-paced digital environment Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | PFM, savings and wealth management: unlocking the opportunities Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 1:00 PM | Readying for new rails: what now, where next? -FedNow: how significant has uptake been and what will take to reach wide-scale adoption?
-What are the challenges of offering real time settlement 24/7 and how can banks rise to the challenge?
-Intelligent routing: what role will AI and ML play in facilitating payment rail innovation?
-Grasping the potential of ISO 20022: what new value-added service and revenue streams could enriched data open up for banks?
-From data-driven business insights, to cash flow and treasury: what more can banks do to add value for merchants?
-Tokenization, stablecoins and CBDCs: to what extent will blockchain prove transformational as an alternative payment rail? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Real-time payments, real-time fraud threats: safeguarding B2B transactions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 11:30 AM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:45 PM - 4:20 PM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Riding the next wave of consumer payments innovation -Tap-to-pay, open banking payments and beyond: how are alternative payment methods shaking up the payments value chain?
-Accelerating the transition to a cashless economy: where are we now and what innovations could be the catalyst?
-eCommerce, social media, marketplaces: which channels should banks prioritize in their embedded payments strategy?
-Digging into BNPL: how can banks develop a competitive proposition to rival BigTech, FinTech and wallets? Where are the opportunities for differentiation?
-Seamless and secure: leveraging the power of biometrics in today’s digital payments environment
-The future of wallets: how might digital currencies be integrated into wallet propositions? Who might lead the way?
-Lessons from Asia and Europe: which payment innovations have yielded long-term success? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Seamless, speedy, secure: delivering frictionless onboarding -The quest for seamless onboarding in a BigTech-led world: what level of experience do customers expect? -Avoiding abandonment: what hurdles must be overcome to achieve higher conversions? -How can new technologies transform the onboarding experience for both retail customers and businesses? -Providing support where it’s needed: how can human intervention best be integrated into a primarily digital process? -Adding value in the onboarding experience: harnessing data for cross-selling and up-selling Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Staying ahead in the payments game Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | Stemming the tide of APP fraud Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:20 AM - 11:00 AM | The embedded finance gameplan: distribution in the platform economy -Defining your ecosystem strategy: how and where can banks fit into this new value chain?
-eCommerce giants, BigTech, or niche fintech players: identifying the best partners for you
-Being where the customer is: how to identify the right channels in today’s digital landscape
-Ownership of the customer journey versus new distribution channels: weighing up the trade-off
-Ensuring superb customer interactions in an increasingly embedded landscape
-What is the key to success in working with platforms and marketplaces? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | The evolution of banking fraud and counter fraud: keeping one step ahead -From synthetic identity to deepfake fraud: how do counter fraud strategies need to adapt to emerging new fraud trends?
-Customer education: what more can banks do to encourage responsible, fraud-conscious behavior?
-Balancing convenience with security: what level of friction will customers tolerate?
-Leveraging alternative data sources: what data sources are of most value and how can banks best utilize them?
-A spotlight on biometric advancements: how can banks leverage emerging technologies to strengthen counter fraud practices?
-The evolving regulatory landscape: will a national fraud database become a reality? And will a contingent reimbursement model for online scams become the norm?
-Overcoming fragmentation and silos: creating a holistic and institution-wide approach in the fight against fraud Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | The intersection between physical and digital strategy: creating connected customer journeys -Creating a multi-channel strategy: maintaining customer choice throughout the journey
-The changing role of the branch: what value can brick and mortar bring to today’s digital world?
-Educating and empowering: how can banks grow customer confidence in digital offerings? Could branches become digital education hubs for customers?
-How might the role of the bank teller evolve and what new skill sets might be required?
-From self-service kiosks to video banking: which in-branch technologies should banks invest in?
-From Gen Alpha to retirees: creating customer experiences that serve a range of demographics
-Orchestrating a seamless journey between physical and digital, and back again: what are the keys to success?
-From real-time analytics to connected data portals: how can a holistic view of the customer be achieved at scale? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6:00 PM - 8:00 PM | The official after party Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:40 PM | The personalization playbook: unpacking the possibilities -From rewards, and targeted offers to robo-advice: what role can personalization play in banks’ differentiation strategy?
-Serving the segment of one: how can banks effectively harness analytics for customer-understanding and personalization?
-Right-product, right-customer, right-time: how can customer data be harnessed to successfully identify opportunities?
-Striking the right balance between helpful and intrusive: what are the key considerations?
-Emails, texts, or calls: personalizing the customer journey offering the customer choice of channel
-From data quality to accurate predictive models: what are the greatest barriers to effective personalization?
-How can banks leverage customer data for personalization while ensuring data protection and compliance? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Towards the AI-driven bank: the potential and the prerequisites -From virtual assistants to marketing: where will generative AI have the biggest impact?
-From customer segmentation to automated messaging: how can generative AI enhance marketing strategies?
-Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
-Empowering the citizen developer: boosting employee confidence to use AI more confidently and consciously
-Overcoming bias: what steps must be taken to ensure AI is used ethically?
-Data privacy compliance: how can banks ensure data protection while unlocking the benefits of AI?
-Ensuring responsible AI governance: how can banks proactively anticipate regulators concerns? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:25 PM | Welcome remarks and group introductions Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:45 PM | What's next for embedded finance innovation? Presentation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
- Achieving digital resilience for financial institutions
- Agile, dynamic, innovative: building the bank of tomorrow
- AI and fraud: a double-edged sword?
- AI's role in improving executive decisions
- BaaS in action: the Fifth Third journey
- Bank-FinTech partnership success: the key considerations
- Banking and payment strategies for a new era
- Banking-as-a-Service: navigating the opportunities and risks
- Building a best-in-class mobile app
- Creating secure frameworks for AI in FS: what now, where next?
- Customer-driven banking: setting the pace of innovation
- Decoding customer insights: what your customers are telling us that they may not be telling you�
- Defining your partnership strategy | interactive peer-to-peer discussions
- Driving impact through customer engagement; Scotiabank's partnership with Personetics
- Economic outlook | Housing, real estate, consumer debt: how will the markets evolve?
- Embedded finance | interactive peer-to-peer discussions
- Empowering customers in an era of open innovation
- Enhancing the borrower experience
- Everbank's Digital Shift with Backbase
- FedNow real-time payments: assessing the state of play
- Fighting payments fraud in a digital and instant era
- Global cross-border payments: the latest developments
- Laying the foundations for AI: mapping a pathway to data maturity
- Leveraging modern identity solutions for seamless digital experiences
- Lunch break
- Modernizing banking and payments for the digital age
- MoneyLIVE: North America | Speaker Briefing
- Navigating real-time payments fraud
- Networking break
- Opening remarks
- Operational and digital transformation: defining your priorities
- PFM, savings and wealth management: unlocking the opportunities
- Readying for new rails: what now, where next?
- Real-time payments, real-time fraud threats: safeguarding B2B transactions
- Refreshment break
- Riding the next wave of consumer payments innovation
- Seamless, speedy, secure: delivering frictionless onboarding
- Staying ahead in the payments game
- Stemming the tide of APP fraud
- The embedded finance gameplan: distribution in the platform economy
- The evolution of banking fraud and counter fraud: keeping one step ahead
- The intersection between physical and digital strategy: creating connected customer journeys
- The official after party
- The personalization playbook: unpacking the possibilities
- Towards the AI-driven bank: the potential and the prerequisites
- Welcome remarks and group introductions
- What's next for embedded finance innovation?
| 4:40 PM - 5:10 PM | Achieving digital resilience for financial institutions -Building a digitally resilient organization: what are the key priorities? -Disaster recovery planning: how can banks ensure business continuity at speed? -From vulnerability assessments to employee training: how can the risk of IT outages be minimized further? -From firewalls to encryption: how can cyber security strategies be strengthened? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:20 PM - 4:40 PM | Agile, dynamic, innovative: building the bank of tomorrow Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:15 PM | AI and fraud: a double-edged sword? -Synthetic identity, deepfakes, and automated hacking: what new AI-based fraud trends are emerging? And how should customers be protected?
-To what extent can advancements in biometric authentication help combat the rise of AI-based fraud?
-Harnessing AI for fraud detection: overcoming the limitations of rule-based counter fraud and supercharging real-time fraud detection
-Navigating the AI compliance minefield: anticipating the challenges to come Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:10 PM - 2:30 PM | AI's role in improving executive decisions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:35 AM - 9:55 AM | BaaS in action: the Fifth Third journey Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:40 AM | Bank-FinTech partnership success: the key considerations -Developing a partnership gameplan: where and when is partnering the right option?
-Forecasting growth areas for FinTech investment: what areas are most ripe for growth and bank-fintech collaboration?
-From technological expertise to quicker time to market: what can both parties stand to gain?
-Moving away from silos: enabling successful alignment through integration of partners across the institution Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:15 AM - 10:45 AM | Banking and payment strategies for a new era -Personalized, proactive, seamless: what’s next for CX-driven growth? -How can banks win the fight for the customer through effective product innovation? -Charting the future of payments innovation for 2024 and beyond: areas to watch BaaS, embedded finance and beyond: navigating new business models in the open ecosystem -Digital transformation: how will strategies and priorities vary between regional and national players? -Generative AI, beyond the hype: how significant will the impact be? What hurdles must be overcome? -Competing in a BigTech-dominated digital landscape: what more can banks do to compete effectively? Leaders' forum | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:20 AM | Banking-as-a-Service: navigating the opportunities and risks -Assessing the benefits of BaaS for banks: leveraging new distribution networks, cracking new customer segments, and speeding up time to market
-Finding your BaaS niche: identifying gaps in the market and developing your proposition
-Managing third-party partnership risk: how can banks ensure compliance and mitigate third-party failure in an increasingly open ecosystem?
-Bank-fintech integration: what are the paint points to overcome? And how can banks rise to the challenge?
-From lending and payments to full white-label banking platforms: which areas are ripe for BaaS growth? And what’s next for BaaS business models? Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:30 AM | Building a best-in-class mobile app Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:30 PM - 1:50 PM | Creating secure frameworks for AI in FS: what now, where next? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:05 AM - 9:20 AM | Customer-driven banking: setting the pace of innovation Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Decoding customer insights: what your customers are telling us that they may not be telling you� Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:40 AM - 1:00 PM | Defining your partnership strategy | interactive peer-to-peer discussions Delegates will break out into five groups to discuss the following areas of consideration for developing successful bank-FinTech partnership strategies:
-Assessing where and when partnering is the right option
-Partnering, acquiring or something else: deciding on the right model for you
-Key considerations for banks and FinTechs when selecting partners
-Ensuring ongoing successful Bank-FinTech integration and culture alignment
Followed by group feedback. Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:10 PM - 12:30 PM | Driving impact through customer engagement; Scotiabank's partnership with Personetics Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Economic outlook | Housing, real estate, consumer debt: how will the markets evolve? Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:45 PM - 3:40 PM | Embedded finance | interactive peer-to-peer discussions Delegates will discuss the key considerations and opportunities in the embedded finance landscape before feeding back to the moderator
-Understanding the revenue models available
-Identifying the right channels in today’s digital landscape
-Overcoming the biggest hurdles to seamless embedded experiences
-Maintaining security in an increasingly embedded landscape
-Envisioning the future of value-adding embedded experiences
Followed by group feedback Workshop | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:55 AM - 10:15 AM | Empowering customers in an era of open innovation Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Enhancing the borrower experience -Transparency, speed, simplicity: what are the CX priorities, and how do requirements vary across a range of lending products?
-From student debt to mortgages to SMB lending: where should banks focus their efforts first?
-What more can be done to improve access to lending in underserved communities?
-From personalization to faster decisioning: how will AI transform the borrower experience?
-BNPL, Microloans and beyond: how must lenders prepare for emerging propositions and digital competitors?
-Blue sky thinking: envisioning the borrower experience of 2030 Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:10 PM - 5:30 PM | Everbank's Digital Shift with Backbase Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:15 AM - 11:35 AM | FedNow real-time payments: assessing the state of play Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Fighting payments fraud in a digital and instant era Interview | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:35 AM - 12:05 PM | Global cross-border payments: the latest developments -Achieving real-time cross-border connectivity: where is the US on this journey?
-From IXB to FedNow’s international expansion: on what timescale can we expect real-time payments to go global?
-Cost, speed, transparency: what are the priorities for cross-border payments transformation in the next 5 years?
-Intelligent routing, data security, API harmonisation: what are the biggest hurdles to developing seamless global payments today?
-To what extent will the migration to ISO 20022 simplify cross border payments? And how can enriched payments data be harnessed?
-Fraud and security in an real-time cross-border payments ecosystem: what are the key considerations?
-What role will CBDCs or blockchain rails play in shaping the future of cross border payments?
-Fraud and security in an instant, cross-border payments ecosystem: what are the key considerations? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:50 PM - 2:10 PM | Laying the foundations for AI: mapping a pathway to data maturity -Tapping quality data sources: where should banks concentrate investment?
-Accessing data in real-time: what are the hurdles and how should bank strategies adapt?
-To what extent is synthetic data the silver bullet to overcoming the challenges of accessing real data?
-What steps can organizations take to structure data and make it usable for driving insights?
-Legacy data management: overcoming siloes and streamlining collection, storage and analysis of data Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:10 PM | Leveraging modern identity solutions for seamless digital experiences Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:30 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1:00 PM - 2:15 PM | Lunch break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:20 AM - 9:40 AM | Modernizing banking and payments for the digital age Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 4:00 PM - 4:30 PM | MoneyLIVE: North America | Speaker Briefing Please find the Zoom details below: Join Zoom Meeting https://us02web.zoom.us/j/84494916464?pwd=MWhyY1NIckV6QlVEcTVQOVYyTkJtUT09 Zoom meeting | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:05 PM - 12:25 PM | Navigating real-time payments fraud Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:45 AM - 11:15 AM | Networking break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:00 AM - 9:05 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:30 AM - 9:35 AM | Opening remarks Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 5:30 PM - 6:00 PM | Operational and digital transformation: defining your priorities -One size does not fit all: what are the key considerations when designing a digital roadmap and what are the pitfalls to avoid? -From data to skillsets to infrastructure: how can banks effectively assess digital maturity and identify areas for improvement? -Front, middle, and back-end: identifying how challenges and needs differ across the enterprise -From employee empowerment to data management: where can automation realize the greatest benefit? -Lean thinking and agile teams: how can organisational structures be optimised? -From process optimization to cost reduction: how can analytics improve operational efficiency? -Getting smart about smart contracts: where can blockchain technology revolutionize operations? -Attracting and retaining best-on-class talent: competing in today’s fast-paced digital environment Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | PFM, savings and wealth management: unlocking the opportunities Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:25 PM - 1:00 PM | Readying for new rails: what now, where next? -FedNow: how significant has uptake been and what will take to reach wide-scale adoption?
-What are the challenges of offering real time settlement 24/7 and how can banks rise to the challenge?
-Intelligent routing: what role will AI and ML play in facilitating payment rail innovation?
-Grasping the potential of ISO 20022: what new value-added service and revenue streams could enriched data open up for banks?
-From data-driven business insights, to cash flow and treasury: what more can banks do to add value for merchants?
-Tokenization, stablecoins and CBDCs: to what extent will blockchain prove transformational as an alternative payment rail? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:35 PM - 2:55 PM | Real-time payments, real-time fraud threats: safeguarding B2B transactions Advisory session | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:00 AM - 11:30 AM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:45 PM - 4:20 PM | Refreshment break Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:50 AM - 12:30 PM | Riding the next wave of consumer payments innovation -Tap-to-pay, open banking payments and beyond: how are alternative payment methods shaking up the payments value chain?
-Accelerating the transition to a cashless economy: where are we now and what innovations could be the catalyst?
-eCommerce, social media, marketplaces: which channels should banks prioritize in their embedded payments strategy?
-Digging into BNPL: how can banks develop a competitive proposition to rival BigTech, FinTech and wallets? Where are the opportunities for differentiation?
-Seamless and secure: leveraging the power of biometrics in today’s digital payments environment
-The future of wallets: how might digital currencies be integrated into wallet propositions? Who might lead the way?
-Lessons from Asia and Europe: which payment innovations have yielded long-term success? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 11:30 AM - 11:50 AM | Seamless, speedy, secure: delivering frictionless onboarding -The quest for seamless onboarding in a BigTech-led world: what level of experience do customers expect? -Avoiding abandonment: what hurdles must be overcome to achieve higher conversions? -How can new technologies transform the onboarding experience for both retail customers and businesses? -Providing support where it’s needed: how can human intervention best be integrated into a primarily digital process? -Adding value in the onboarding experience: harnessing data for cross-selling and up-selling Fireside chat | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 9:40 AM - 9:55 AM | Staying ahead in the payments game Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:35 PM | Stemming the tide of APP fraud Keynote address | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 10:20 AM - 11:00 AM | The embedded finance gameplan: distribution in the platform economy -Defining your ecosystem strategy: how and where can banks fit into this new value chain?
-eCommerce giants, BigTech, or niche fintech players: identifying the best partners for you
-Being where the customer is: how to identify the right channels in today’s digital landscape
-Ownership of the customer journey versus new distribution channels: weighing up the trade-off
-Ensuring superb customer interactions in an increasingly embedded landscape
-What is the key to success in working with platforms and marketplaces? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 3:15 PM - 3:45 PM | The evolution of banking fraud and counter fraud: keeping one step ahead -From synthetic identity to deepfake fraud: how do counter fraud strategies need to adapt to emerging new fraud trends?
-Customer education: what more can banks do to encourage responsible, fraud-conscious behavior?
-Balancing convenience with security: what level of friction will customers tolerate?
-Leveraging alternative data sources: what data sources are of most value and how can banks best utilize them?
-A spotlight on biometric advancements: how can banks leverage emerging technologies to strengthen counter fraud practices?
-The evolving regulatory landscape: will a national fraud database become a reality? And will a contingent reimbursement model for online scams become the norm?
-Overcoming fragmentation and silos: creating a holistic and institution-wide approach in the fight against fraud Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 12:30 PM - 1:00 PM | The intersection between physical and digital strategy: creating connected customer journeys -Creating a multi-channel strategy: maintaining customer choice throughout the journey
-The changing role of the branch: what value can brick and mortar bring to today’s digital world?
-Educating and empowering: how can banks grow customer confidence in digital offerings? Could branches become digital education hubs for customers?
-How might the role of the bank teller evolve and what new skill sets might be required?
-From self-service kiosks to video banking: which in-branch technologies should banks invest in?
-From Gen Alpha to retirees: creating customer experiences that serve a range of demographics
-Orchestrating a seamless journey between physical and digital, and back again: what are the keys to success?
-From real-time analytics to connected data portals: how can a holistic view of the customer be achieved at scale? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 6:00 PM - 8:00 PM | The official after party Networking | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:55 PM - 3:40 PM | The personalization playbook: unpacking the possibilities -From rewards, and targeted offers to robo-advice: what role can personalization play in banks’ differentiation strategy?
-Serving the segment of one: how can banks effectively harness analytics for customer-understanding and personalization?
-Right-product, right-customer, right-time: how can customer data be harnessed to successfully identify opportunities?
-Striking the right balance between helpful and intrusive: what are the key considerations?
-Emails, texts, or calls: personalizing the customer journey offering the customer choice of channel
-From data quality to accurate predictive models: what are the greatest barriers to effective personalization?
-How can banks leverage customer data for personalization while ensuring data protection and compliance? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:30 PM - 3:00 PM | Towards the AI-driven bank: the potential and the prerequisites -From virtual assistants to marketing: where will generative AI have the biggest impact?
-From customer segmentation to automated messaging: how can generative AI enhance marketing strategies?
-Enhancing automation: how can banks leverage generative AI alongside RPA to increase efficiency?
-Empowering the citizen developer: boosting employee confidence to use AI more confidently and consciously
-Overcoming bias: what steps must be taken to ensure AI is used ethically?
-Data privacy compliance: how can banks ensure data protection while unlocking the benefits of AI?
-Ensuring responsible AI governance: how can banks proactively anticipate regulators concerns? Panel discussion | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:15 PM - 2:25 PM | Welcome remarks and group introductions Opening remarks | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 2:25 PM - 2:45 PM | What's next for embedded finance innovation? Presentation | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||