Ursula has had a career spanning 18 years within the industry, passionate about fighting financial crime and collaborating with others. In September 2022, she became the Executive Director of the Insurance Fraud Bureau (IFB) and launched the new IFB strategy “Forward Together” which is focused on simplifying and broadening the IFB membership to enable broader products and services beyond motor personal lines, decommissioning legacy technology to drive a single technology solution and with a drive and focus on prevention of fraud through social media campaigns, to drive better UK public awareness of what insurance fraud is and the consequences, as well as victim support campaigns to help the public better understand if they could be or have been a target of insurance fraud.
Prior to her role at the IFB, she held several roles during her 16 years at LV= supporting both the general insurance and life, pensions and investment businesses, her last role being Director of Financial Crime and Data Protection including the regulated roles, Money Laundering Reporting Officer and Data Protection Officer.
In the years whilst working for insurers Ursula also held roles on the Insurance Fraud Bureau Technical Board, the ABI’s Financial Crime Committee, Insurance Fraud Enforcement Management Board and the Cifas Advisory Board, representing the ABI on the Joint Money Laundering Steering Group (JMLSG) Editorial Panel and was part of the All Party Parliamentary Group Secretariat Committee on Pension Scams.