Katarina Pahlin is Head of Claims at Dina Försäkring AB. She is focused on strategic development within the field of claims management. With expertise in automation and digitalization, she drives initiatives that streamline processes and improve efficiency in handling claims. She also works with people development, helping teams and individuals adapt to the evolving demands of the industry. Katarina has more than 20 years of experience from the insurance industry, mainly claims, but also customer service and sales.